Claims Services Processing Analyst with Italian

Aon Corporation; Kraków; Hybrid; PLN 40,000 - 70,000; Full time

Job summary

A leading company in health and employee benefits solutions seeks a professional for claims management in Kraków. The role entails reviewing claims, ensuring customer satisfaction, and supporting the team's operational needs. Ideal candidates will possess a strong analytical mindset and proficiency in relevant languages. Aon emphasizes an inclusive work culture with comprehensive support and well-being initiatives.

Benefits

Comprehensive benefits package

Two Global Wellbeing Days annually

Flexible working solutions

Qualifications

• Specific knowledge of claims management and risk assessment.
• Language proficiency in Italian (C1) and English (B2+).
• Experience in claims or administration preferred.

Responsibilities

• Review and act promptly on claims notifications.
• Provide quality customer service and conduct coverage analysis.
• Identify and escalate risk issues appropriately.

Skills

Claims management process

Analytical skills

Problem-solving

Attention to detail

Numerical skills

Creative thinking

Education

University degree in accounting, economics, finance, or administration

Tools

MS Office

Job description

Develops professional expertise. Applies company policies and procedures to resolve a variety of issues. Possesses an awareness of larger team / department strategies and customer needs. Works on issues of moderate scope where analysis of situations or data requires a review of a variety of factors. Able to adapt broader policies & programs to meet the organizations business needs. Possesses advanced analytical, technical and problem-solving skills and abilities.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Processes the notification and conducts subsequent advice, collection and settlement.

• Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
• Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority.

How this opportunity is different

• Identifying areas of the risk in daily operations and assessing their risk impact. Escalating any issues appropriately to the team manager and/or business leader
• Acting as an escalation point for process, products related issues driven by daily operations

Focusing on problem solving in difficult cases and escalation situations

Skills and experience that will lead to success

Domain Knowledge

• Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment
• University degree or equivalent (specialization in accounting / economics/finance/administration would be an asset)
• Experience in claim or administration

Technical Skills

• Proficiency in MS Office
• Ability to measure, review and improve claims team performance
• Very high attention to details
• Ability to analyze data and check its accuracy
• Good numerical skills
• Ability to identify and respond to risks
• Strong ability to think creatively
• Italian level - at least C1
• English level – at least B2+

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

#LI-GK3

#LI-hybrid

#healthandemployeebenefitssolutions

2025-90104