Change Manager (People and Culture Projects)

ISS A/S; Warszawa; On-site; PLN 191,000 - 277,000; Full time

Job summary

A global facilities services leader is seeking a Change Manager to support transformation initiatives across multiple countries. The ideal candidate will drive adoption of new ways of working through engagement, capability building, and effective communication. This role requires proven experience in leading change, strong skills in impact assessments, and the ability to engage diverse stakeholders. A friendly and inclusive work environment is emphasized.

Qualifications

• Proven experience leading adoption and behavior change in multi-country programs.
• Hands-on track record with impact assessments and training plan design.
• Strong communication skills in English; additional languages are a plus.

Responsibilities

• Lead transformation initiatives for people and culture.
• Facilitate country teams to identify necessary changes.
• Engage and coach local champions and managers.

Skills

Behavior change leadership

Impact assessments

Training plan design

Cross-cultural communication

Workshop facilitation

Agility in learning

Job description

Change Manager (People and Culture Projects)

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Warsaw, Poland

Language: English, fluent spoken and written

Main purpose of the role:

You’ll lead the people side of transformation for our Leading Frontline Employer (LFE) initiatives. Your mission: make sure new ways of working stick by engaging people, building capability, and creating the conditions for adoption across multiple countries.

What you’ll do:

• Facilitate country teams through gaps analysis and readiness conversations, helping them identify what needs to change and co‑create action plans.
• Design and activate a work‑backward roadmap for adoption, including stop‑gaps and hypercare plans.
• Engage and enable local champions, managers, and influencers—coaching them to lead change in their context.
• Create and deliver tailored communications and training plans based on audience segmentation and impact analysis.
• Experiment and adapt: test different levers (comms, learning, nudges), track adoption metrics, and pivot quickly when signals show risk.
• Measure and act: monitor readiness and adoption through dashboards, pulse checks, and feedback loops; adjust interventions to close gaps.
• Package what works into a change toolbox (templates, playbooks, dashboards) for reuse across future projects.
• Partner closely with L&D, Internal Comms, and country “mirror” organizations to ensure alignment and local ownership.

What success looks like:

• Countries feel supported and engaged, not “rolled over.”
• Adoption KPIs (usage, behavior change) hit targets within agreed timelines.
• Champions and managers are activated and confident.
• A reusable change enablement toolkit is in place for future initiatives.

What you bring:

• Proven experience leading adoption and behavior change in multi‑country or enterprise‑scale programs.
• Hands‑on track record with impact assessments, audience analysis, and training plan design.
• Ability to facilitate workshops, coach leaders, and build trust across cultures.
• Comfort working strategically and tactically—from shaping the roadmap to writing comms or running hypercare clinics.
• Agility and creativity to experiment with approaches and learn fast.
• Persistence and drive to remove barriers and keep momentum.
• Strong communication skills in English (written and spoken); additional languages a plus.

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To apply, submit a cover letter, CV, and other relevant documents via the link on this page.

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