Cash Collection Specialist with French (m/f/d)

Shiftmove GmbH; Wrocław; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading financial services firm in Wrocław is seeking a detail-oriented Cash Collection Specialist. In this role, you will manage overdue accounts, negotiate payment plans, and ensure timely collection of debts while collaborating with the sales and finance teams. Fluency in French and previous experience in cash collection are essential. The company offers a hybrid work model, with 30 vacation days plus mental health support and a variety of benefits.

Benefits

30 paid vacation days

Medical Insurance

Gym membership

Mental health support

Dog-friendly office

Qualifications

• Proven experience in cash collection, accounts receivable, or credit control.
• Ability to handle difficult conversations professionally and empathetically.
• Knowledge of relevant laws and regulations concerning debt collection is a plus.

Responsibilities

• Monitor and manage overdue accounts to ensure timely collection of outstanding debts.
• Contact customers to follow up on unpaid invoices.
• Negotiate payment plans and settlements with customers.

Skills

Fluency in French

Cash collection experience

Communication skills

Negotiation skills

Organizational skills

Job description

Are you a detail-oriented finance professional who thrives in a fast-paced, collaborative environment? In this role as a Cash Collection Specialist, you will take ownership of the company’s incoming cash flows, proactively following up on overdue accounts, negotiating fair payment plans, and ensuring invoices are settled accurately and on time. You’ll build strong relationships with our French-speaking customers, partner closely with Sales and Finance to resolve billing discrepancies, and contribute to scalable, data-driven collection processes while continuously identifying opportunities to streamline workflows and improve efficiency.

The Role:

• Monitor and manage overdue accounts to ensure timely collection of outstanding debts
• Contact customers via phone, email, or letters to follow up on unpaid invoices
• Negotiate payment plans and settlements with customers when necessary
• Maintain accurate records of collection activities and customer communications
• Collaborate with sales and finance teams to resolve billing discrepancies or disputes
• Prepare regular reports on collection status and aged debt analysis
• Assist with month-end closing activities related to accounts receivable
• Ensure compliance with company policies and legal regulations regarding debt collection

Your Profile:

• Fluency in French (both written and spoken) is essential
• Proven experience in cash collection, accounts receivable, or credit control
• Strong communication and negotiation skills
• Excellent organizational and time management abilities
• Ability to handle difficult conversations professionally and empathetically
• Attention to detail and accuracy in record-keeping
• Ability to work independently and meet deadlines
• Knowledge of relevant laws and regulations concerning debt collection is a plus

Why Join Us

• Autonomy: We want to hire you because of your expertise and knowledge and we'll give you the space to do your best work
• Impact: Make a real impact in a post-merge set-up and use your expertise to build scalable processes
• Fair and equitable compensation. Final compensation will be determined by various factors, including knowledge, skills, experience, and geographic location.
• Work-life balance: 30 paid vacation days per year + 1 mental health day
• 8 weeks of remote work to work from any country or continent you want!
• Medical Insurance(Medi cover) for PL colleagues
• Hybrid setup:We have beautiful offices in Berlin, Zürich and Wroclaw, however, how much time you’d like to work from home vs. onsite depends on you and your team.
• Mental health support: access toplatform if you could use a session with a psychologist.
• Perks & benefits: The choice of a range of Company Benefits such as Gym membership
• Dog-friendly office: Because furry coworkers make everything better!