Call Center -CT Remote

Remote Jobs; Poland; Remote; PLN 105,000 - 144,000; Full time

Job summary

A leading healthcare technology firm is looking for a Call Center representative who can work remotely. This role involves answering customer inquiries, documenting calls, and maintaining account history. Candidates should have at least 2 years of customer service experience and strong communication skills. The position offers a salary range of $29,100.00 - $39,520.00 per year, with comprehensive benefits and a flexible vacation policy.

Benefits

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Qualifications

• 2 or more years of customer service experience in any industry.
• Knowledge of basic help desk software and computer applications.
• Strong customer service skills with emphasis on communication.

Responsibilities

• Answer telephones and respond to customer questions.
• Record calls and research customer inquiries.
• Perform data entry and match documents to accounts.

Skills

Customer service experience

Basic help desk software knowledge

Problem-solving skills

Written and oral communication

Tools

Microsoft Office

Job description

Summary

As a Call Center -CT Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

Your role in our mission

This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.

• Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
• Interfaces with team members, management, and customers in reference to customer service issues.

What we\'re looking for

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

• Work from home
• Shift 8:30 - 5pm after training Monday - Friday
• Remote, must reside in the state of CT.
• Training 8am - 4:30pm Monday - Friday

#LI-REMOTE LI#JW

The pay range for this position is $29,100.00 - $39,520.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You\'ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You\'ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.