Business Travel Counselor - Test Requisition

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Katowice; On-site; PLN 30,000 - 120,000; Full time

Job summary

A leading travel management company seeks a Business Travel Counselor in Katowice. You will focus on delivering excellent service, enhancing CWT's brand, and building commercial value. The ideal candidate will be bilingual in English and Polish, have exceptional communication skills, and be customer-focused. This position offers a dynamic international environment, training opportunities, and a comprehensive benefits package including private medical care and travel discounts.

Benefits

Private medical care

Private insurance

Lunch card

Sport card

Travel discounts card

Recognition awards

Qualifications

• Fluent in English and Polish (B2).
• Excellent follow-through in advising clients.
• Comfortable with multi-lingual clientele.

Responsibilities

• Delight travelers and travel arrangers by solving problems in a timely manner.
• Build CWT’s commercial value by selling profitable products.
• Strengthen the CWT brand through consistent service delivery.

Skills

Communication skills

Multi-cultural engagement

Customer service orientation

Adaptability

Diplomacy

Job description

Job Description - Business Travel Counselor - Test Requisition (180002NY)

We are hiring business travel counselors in Katowice! Your mission asCWT Travel Counseloris to deliver the perfect trip so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.

"CWT keeps on creating innovative ways to provide excellent service and maintain its high standards."

My Journey, My CWT

Carlson Wagonlit Travel (CWT) is a global leader specializing inbusiness travelmanagement and ourtravel counselorsknow that teamwork and great results have no boundary. We are proud to have been named the most admiredTravel Management Company– and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international security or establishing relationships with global corporations, we work as a family. We support each other. We grow as a team. And to us, that’s what makes a world of difference.

Position responsibilities:

• You delight the traveler/travel arranger
  
  
  
  • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
  
  
  • Connect with the caller to build trust and credibility even if the person is unknown
  
  
  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
  
  
  
  


• You build CWT’s commercial value
  
  
  
  • Sell products that are of commercial value to CWT and contribute to CWT’s profitability
  
  
  • Remain current on value we provide to each customer
  
  
  • Adapt and change as requirements of the business change
  
  
  
  


• You strengthen the CWT brand
  
  
  
  • Represent the CWT brand in how you work on a day-to-day basis
  
  
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
  
  
  • Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special
  
  
  
  

Qualifications

• English and Polish (B2): written and verbal


• Excellent communication skills and follow through required to advise clients of those requirements


• Ability to handle multi-cultural sometimes multi-lingual clientele


• Superior written and verbal communication skills (in person and on phone)


• Customer focused and service oriented


• Results-driven


• Adaptable and motivated to learn


• Influence and diplomacy
  
• Proficiency in technology to research options and to complete process requirements .

We offer:

• A dynamic working environment in a growing and highly qualified team; an international work environment


• Soft skills and hard skills trainings


• Benefit package:private medical care, private insurance, lunch card, sport card, travel discounts card, recognition awards

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As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

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