Business Services Team Lead with German

ERGO Technology & Services S.A.; Województwo pomorskie; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading company in IT solutions is seeking a Business Services Team Lead to oversee a rapidly expanding division. This role requires strong leadership skills and a commitment to fostering a positive work environment while managing and guiding a team of professionals to achieve their goals. With a focus on innovation and collaboration, the position offers extensive opportunities for professional growth and the chance to influence organizational development.

Benefits

Medical package

Flexible working hours

Remote working opportunities

Work-life balance initiatives

Sports activities support

Professional training and courses

Life insurance

Employee referral program

Qualifications

• Advanced English and German language skills (min. B2).
• 5+ years of experience in Shared Services Center (SSC) or Shared Business Services (SBO).
• Experience in team management.

Responsibilities

• Manage team performance and ensure quality standards.
• Communicate between the team and other departments.
• Report team progress and compliance with regulations.

Skills

Collaboration

Communication

Project Management

Problem Solving

Education

University Degree

Tools

MS Office

Job description

• identifying and solving problems that hinder team performance
• ensuring work produced by the team meets quality standards
• regularly reviewing team output and implementing quality control measures
• managing changes within the team or organization effectively, including changes to processes, systems, or personnel
• ensuring compliance with relevant regulations, standards, and company policies
• reporting the team's progress and challenges regularly
• facilitating communication between the team and other departments

Our requirements

• advanced English and German language skills (min. B2)
• university degree
• 5+ years of experience in Shared Services Center (SSC) / Shared Business Services (SBO)
• experience in team management
• intermediate knowledge of the MS Office package
• strong collaboration and communication skills
• experience in project management with many stakeholders

Optional

• experience in process improvement

What we offer

• Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
• Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
• Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
• Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
• Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
• Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

sharing the costs of sports activities

private medical care

sharing the costs of foreign language classes

sharing the costs of professional training & courses

life insurance

remote work opportunities

employee referral program

charity initiatives

About the role

• Joining us as a Business Services Team Lead means becoming an integral part of our rapidly expanding division. In this role, you will have the responsibility of overseeing, guiding, and managing team members. You will empower them to reach their goals within a positive and productive work environment, fostering their development along the way. However, this role offers more than just leadership and team development. It's also an opportunity to enhance your own leadership skills and leave an indelible mark on our organization.
• ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies' strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.
• In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO's business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.
• Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers' future needs.