Business Services Procurement Manager - Global Outsourcing

Unilever Brasil Ltda.; Katowice; On-site; PLN 320,000 - 520,000; Full time

Job summary

Unilever Brasil Ltda. in Poland seeks a Business Services Procurement Manager - Global Outsourcing to lead the global outsourcing portfolio with responsibility for €450+ million in spend and to translate requirements into future-fit sourcing strategies.

You will develop multi-year strategies across business-process, knowledge-process and managed-service outsourcing, aligning with regional needs, risk, and governance, while guiding a team and stakeholder groups to deliver value and compliant

Qualifications

• 7–10 years of relevant procurement, outsourcing, shared services or supplier-management experience.
• Strong strategic-sourcing, negotiation and contracting capability across BPO, KPO, managed-service or related outsourced-service categories.
• Understanding of outsourcing business cases, cost drivers, pricing models, service levels, governance and provider economics.
• Experience leading global outsourcing procurement strategies and programmes across multiple markets at scale.
• Fluent written and spoken English.Enterprise leadership mindset and ability to lead through ambiguity and change.

Responsibilities

• Lead, develop and empower the Global Outsourcing Procurement team of three FTEs, including this Manager role, with two Assistant Managers reporting directly, for ~€450+ million managed spend.
• Develop and execute multi-year strategies across business-process, knowledge-process and managed-service outsourcing, balancing global scale and regional needs.
• Lead multimillion-value global sourcing programmes from make-versus-buy assessment through negotiation, contracting, transition and stabilisation.
• Develop cost models, benchmarks, commercial agreements and statements of work including pricing, service levels and continuous improvement.
• Own strategic supplier relationships and vendor-evaluation processes across BPO, KPO and managed-service providers, covering cost, quality, compliance and innovation.
• Partner with cross-functional teams to align outsourcing decisions, deployment and governance.
• Build value, compliance and transformation pipelines through demand management, automation and knowledge transfer.

Skills

Strategic sourcing

Negotiation

Contracting

Stakeholder management

English fluency

Leadership

Education

University degree in Procurement or related field

Job description

Job Title

Business Services Procurement Manager - Global Outsourcing

Function

Procurement

Reports to

Business Services Procurement Director

Scope

Global

Country Location and Worksite Details

Poland Katowickie Centrum Biznesu

JOB PURPOSE

This role exists to lead the global Outsourcing procurement portfolio, with responsibility for managing approximately €450+ million in spend, translating business requirements, service expectations, capability gaps and transformation needs into effective future-fit sourcing strategies, operating models and supplier roadmaps. The role develops and executes multi-year strategies across business-process, knowledge-process and managed-service outsourcing, balancing global scale, specialist capability, regional requirements and retained-organisation needs. Working with Business Services, Finance, HR, Legal, Tax, Privacy, Information Security, Technology, Risk, regional teams and service providers, the role enables value creation, controlled outsourcing decisions, robust transitions, supplier performance, compliance, automation and AI-enabled service improvement.

KEY RESPONSIBILITIES

• Lead, develop and empower the Global Outsourcing Procurement team of three FTEs, including this Manager role, with two Assistant Managers reporting directly, responsible for approximately €450+ million managed spend.
• Develop and execute multi-year strategies across business-process, knowledge-process and managed-service outsourcing, balancing global scale, specialist capability, regional requirements and retained-organisation needs.
• Lead multimillion-value global sourcing programmes from make-versus-buy assessment and business-case development through market engagement, e‑tender, due diligence, solution design, negotiation, contracting, transition and stabilisation.
• Develop cost models, benchmarks, commercial agreements and statements of work covering scope, pricing, productivity, service levels, change control, benchmarking, innovation, exit support and continuous improvement.
• Own strategic supplier relationships and vendor‑evaluation processes across BPO, KPO and managed‑service providers, managing service, cost, quality, capacity, compliance, innovation, resilience, information security and continuity.
• Partner with Business Services, Finance, HR, Legal, Tax, Privacy, Information Security, Technology, Risk and regional teams to align outsourcing decisions and deployment.
• Build value, compliance and transformation pipelines through demand management, delivery‑model choices, supplier consolidation, competitive sourcing, automation, AI‑enabled approaches, knowledge transfer, control readiness and benefits tracking.

REQUIRED QUALIFICATIONS

• University degree in Procurement, Business, Finance, Operations, Technology, Law or a related discipline, with 7-10 years of relevant procurement, outsourcing, shared‑services, operations or supplier‑management experience.
• Strong strategic‑sourcing, negotiation and contracting capability across BPO, KPO, managed‑service or related outsourced‑service categories, including large global RFPs and statement‑of‑work closure.
• Strong understanding of outsourcing business cases, cost drivers, pricing models, service levels, governance, transitions, retained organisations, benchmarking and provider economics.
• Working knowledge of operational, financial, legal, tax, privacy, information‑security, concentration, continuity and responsible‑sourcing risks in global outsourcing.
• Demonstrated success leading global outsourcing procurement strategies and programmes across multiple markets, with experience operating at comparable spend and organisational scale.
• Strong financial, analytical, stakeholder‑management, executive communication, influencing and bias‑for‑action capabilities, with fluent written and spoken English.
• Enterprise leadership mindset, with the ability to set clear priorities, lead through ambiguity and outsourcing‑market change, balance strategic thinking with execution, build trusted senior stakeholder relationships and develop the two Assistant Managers while contributing to broader procurement capability development.

PREFERRED QUALIFICATIONS

• Relevant postgraduate or professional qualification in Procurement, Business, Finance, Operations, Technology, Law or a related dis