Business Process Expert Order to Cash - Collections & Deductions

Haleon; Poznań; Hybrid; PLN 301,000 - 413,000; Full time

Benefits offered by this job

Hybrid work

Annual bonus & recognition awards

Private medical care

Company car or car allowance

Long-term incentive (LTI)

Job summary

Haleon is seeking a senior Business Process Expert to shape and govern end-to-end finance processes in a global, enterprise setting. You will partner with cross-functional teams to design and standardize scalable processes across regions, driving cash performance and risk management.

In this role, you will lead workshops, ensure robust governance, and embed new ways of working during Haleon’s transformation journey. Hybrid work and strong support for professional growth are offered.

Qualifications

• Extensive finance experience across end-to-end lead-to-cash processes.
• Experience designing and transforming processes in global organisations.
• Exposure to SAP-enabled transformations, preferably SAP S/4HANA.
• Strong analytical skills and stakeholder management.
• Proven ability to drive cash performance and risk management.

Responsibilities

• Define and evolve the future-state vision for your process domain.
• Design scalable end-to-end processes aligned with Haleon's model.
• Partner with Finance, Commercial, Supply Chain and Digital to align requirements.
• Lead global workshops and governance forums across regions.
• Identify inefficiencies and deliver improvements that boost cash performance.
• Ensure successful implementation with Change, Training and Adoption teams.
• Support business readiness through transformation and transition.
• Monitor process performance and drive continuous improvement beyond delivery.

Skills

Lead to Cash / O2C

Global Process Owner

Process Excellence

SAP S/4HANA

Stakeholder Engagement

Change Management

Data-Driven Improvement

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

As part of our multi-year Enterprise Transformation Programme, we're redesigning our global operating model, enabled by SAP S/4HANA. This isn't simply a technology implementation. It's an opportunity to simplify how we operate, create connected end-to-end processes, and build the capabilities that will help Haleon better serve consumers, customers and healthcare professionals around the world.

We're looking for Business Process Experts to help shape the future of how Haleon operates globally.

The Business Process Expert operates as a senior, global authority responsible for shaping, governing, and continuously improving the end-to-end process. The role partners closely with the Business Process Owner (BPO) and cross-functional leadership to define the future-state vision, establish robust governance, and ensure delivery of measurable business value.

Business Process Expert ensures that processes are not only well-designed, controlled, and scalable, but also effectively implemented, adopted, and sustained across regions. Acting at an enterprise level, the Business Process Expert drives alignment between strategy, operations, and financial outcomes, with a strong focus on cash performance, risk management, and user-centric design.

Each role is dedicated to one of the following global process areas:

• Collections
• Deductions

What You'll Do

• Define and evolve the future-state vision for your process domain.
• Design scalable, standardized end-to-end processes that support Haleon's global operating model.
• Partner with Finance, Commercial, Supply Chain and Digital teams to align business requirements with process design.
• Lead global workshops and governance forums to drive decisions and build alignment across regions and functions.
• Analyze existing processes, identify inefficiencies and deliver improvements that enhance cash performance, control and operational effectiveness.
• Ensure successful implementation by partnering with Change, Training and Adoption teams to embed new ways of working.
• Support business readiness throughout the transformation journey, ensuring a smooth transition from current to future-state processes.
• Monitor process performance, governance and adoption, driving continuous improvement beyond programme delivery.

What You'll Bring

• Extensive Finance experience with deep expertise across the end-to-end Lead to Cash / Order to Cash process.
• Strong knowledge in one or more of the following areas: collections, deductions, credit management, cash application.
• Experience operating as a Global Process Owner, Business Process Owner, Process Excellence Lead, or in a similar enterprise process leadership role in one or more of the areas listed above. (8-10 years).
• Experience designing, standardizing or transforming business processes within complex global organisations.
• Exposure to SAP-enabled transformation programmes, ideally SAP S/4HANA.
• Analytical skills with the ability to simplify complex processes and translate insights into practical business improvements.
• Experience influencing senior stakeholders and leading cross-functional decision-making in a global matrix environment.
• Facilitation, communication and stakeholder engagement skills.
• A passion for continuous improvement and building processes that deliver lasting business value.

Why join Haleon?

• Hybrid work
• Attractive reward package (annual bonus & awards for outstanding performance, recognition awards foradditional achievements and engagement)
• Extensive support of work life balance (flexible working solutions including working from home possibilities, health & wellbeing activities)
• Private medical care - the cost of the basic package is financed by Haleon. In addition, candidates can extend the selected package to family members and/or partner and purchase the Senior package
• Company car or car allowance, in accordance with company car policy.
• LTI Long Term Incentive - according to the policy
• P4P Partnership for Prevention
• Family benefits (extraparental leave,caregiver’spolicy).
• Life insurance and pension plan.
• Multisport card or points on the Multicafeteria Benefits account
• Personalized learning approach.
• Supportive community and integration events.
• Modern office with creative rooms.
• Free car and bike parking

PLN 300,660.00 - PLN 413,407.50 The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations. Compensation information is shared for the primary location of this role. Where the position is advertised with additional locations the compensation range will be discussed during the recruiting process.

Job Posting End Date

2026-09-16

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.