Business Implementation Manager

Cargoo; Warszawa; On-site; PLN 180,000 - 280,000; Full time

Job summary

Cargoo in Warsaw is seeking a Business Implementation Manager to lead the deployment of CSA Group’s digital freight and supply chain solutions across global operations. You will translate strategies into scalable, day-to-day processes for ocean freight, procurement, freight execution, and control tower environments.

You will collaborate with Operations, Product, Technology, and customers to drive adoption, measure outcomes, and embed new capabilities while enabling scalable global operating

Qualifications

• Bachelor’s degree in Engineering, Supply Chain, Logistics, or a related field.
• Minimum 3 years’ experience in ocean freight, supply chain, or SaaS implementation.
• Fluency in written and spoken English; German language skills are a plus.

Responsibilities

• Lead end-to-end business implementation initiatives for freight execution, control tower, procurement, and ocean freight SaaS solutions.
• Drive operational readiness and integration of new systems into daily operations.
• Identify risks, gaps, and adoption challenges, and implement mitigation plans proactively.
• Collaborate with Operations, Product, Technology, Procurement, and regional teams to ensure alignment between system capabilities and operational needs.
• Ensure implementation activities support scalable and standardised global operating models while accommodating regional business requirements.
• Collaborate with internal teams to ensure smooth delivery and continuous improvement.
• Identify opportunities to optimize customer processes on the Cargooplatform.
• Represent Cargoo as a trusted advisor in ocean logistics technology.

Skills

Operations optimization

Stakeholder engagement

Project management

English proficiency

German language

Education

Bachelor's degree in Engineering, Supply Chain or Logistics

Job description

Role Purpose:

The Business Implementation Manager is responsible for the successful operational implementation and adoption of CSA Group’s digital freight and supply chain solutions across global business operations.The role focuses on translating strategic initiatives into scalable operational execution, ensuring that new processes, systems, and operating models are embedded effectively within daily workflows across ocean freight, procurement, freight execution, and control tower environments.

The Business Implementation Manager acts as the bridge between business operations, technology, and customers, driving implementation readiness, operational alignment, stakeholder adoption, and measurable business outcomes.This role is heavily focused on business transformation, operational integration, process enablement, and user adoption rather than traditional project administration.

Key Responsibilities:

• Lead end-to-end business implementation initiatives for freight execution, control tower, procurement, and ocean freight SaaS solutions.
• Drive operational readiness and ensure successful integration of new systems, workflows, and operating models into day-to-day business operations.
• Apply strong operational knowledge to help customers streamline logistics processes and optimize performance.
• Identify operational risks, process gaps, and adoption challenges, implementing mitigation and resolution plans proactively.
• Partner closely with Operations, Product, Technology, Procurement, and regional business teams to ensure alignment between system capabilities and operational needs
• Ensure implementation activities support scalable and standardised global operating models while accommodating regional business requirements where necessary.
• Collaborate with internal teams (Product, Engineering, Operations, Customer Success) to ensure smooth delivery and continuous improvement.
• Proactivelyidentifyopportunities tooptimizecustomer processes and create efficiencies through theCargooplatform.
• RepresentCargooas a trusted advisor, reinforcing our reputation as a market leader in oceanlogisticstechnology.

Candidate Profile:

• Bachelor’s degree inEngineering, Supply Chain, Logistics, ora relatedfield.
• Minimum of 3 years’ experience inocean freight, supply chain, or SaaS implementation.
• Strong knowledge ofoperations and process optimization.
• Proven project management and stakeholder engagement skills.
• Excellent written and spoken English isa must; German language skills are a plus.
• Ability to analyze business processes and design solutions that drive efficiency and cost savings.
• Strong communicationskills with the ability to influence at all levels of an organization.
• A collaborative mindset and a passion for challenging the status quo inlogistics.