Bilingual Operations Manager - German/English | Relocation Bonus

Sitel; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading outsourcing company is seeking an experienced Operations Manager to oversee strategic delivery for a key client in Gdańsk. This role involves providing leadership to team managers, achieving KPI targets, and maintaining client relationships. Candidates must have strong leadership skills, advanced proficiency in German and English (C1), along with a background in customer service operations. The position offers a relocation package and attractive benefits.

Benefits

Stable employment

Quarterly performance bonuses

Multisport card

Private medical care

Life insurance

Holiday allowance

Eyewear subsidy

Qualifications

• 2–3 years of experience in a BPO/contact center environment.
• Managing customer service operations and achieving KPI targets.
• Strong interpersonal, leadership, and coaching skills.

Responsibilities

• Provide leadership and direction to Team Managers.
• Conduct performance reviews and support growth of direct reports.
• Manage absenteeism and attrition across teams.

Skills

Leadership

Analytical Skills

Client Relationship Management

Coaching

Organizational Skills

Proficiency in German

Proficiency in English

Job description

A leading outsourcing company is seeking an experienced Operations Manager to oversee strategic delivery for a key client in Gdańsk. This role involves providing leadership to team managers, achieving KPI targets, and maintaining client relationships. Candidates must have strong leadership skills, advanced proficiency in German and English (C1), along with a background in customer service operations. The position offers a relocation package and attractive benefits.