Bilingual Legal Intake Specialist – Weekend Shift

Corebridge Solutions; Poland; Remote; PLN 109,000 - 182,000; Full time

Job summary

A leading business services company is seeking a Spanish Bilingual Legal Intake Specialist to support U.S. law firms in personal injury cases. The role involves intake calls, documentation, and ensuring client satisfaction. Ideal candidates will be fluent in Spanish and English, with strong communication skills. This position offers flexible weekend shifts that promote work-life balance and the opportunity to work remotely from Colombia.

Benefits

Performance-related bonuses

Work-life balance commitment

Career advancement opportunities

Qualifications

• Prior experience working with U.S. law firms is highly preferred.
• Familiarity with personal injury law is a strong advantage.
• Self-motivated, able to work independently and manage a flexible schedule.

Responsibilities

• Answer new intake calls and follow up on pending leads promptly and professionally.
• Conduct intake interviews in Spanish and English, documenting all relevant case details accurately.
• Analyze intake metrics and provide insights to improve client intake processes.

Skills

Bilingual fluency in Spanish and English

Excellent communication skills

Attention to detail

Tools

Case management systems

Microsoft Office

Job description

Overview

Work Location: Fully Remote (Must be based in Colombia)

Work Type: Full-Time

Available Shift Options:

• Monday to Friday: 7:00 AM – 9:30 AM (Pacific Time), with additional hours on Fridays being a plus.
• Saturday and Sunday:
  • 7:00 AM – 3:00 PM (Pacific Time)
  • 2:00 PM – 10:00 PM (Pacific Time)
  • Flexible 8-hour shifts also available.

About CoreBridge Solutions

CoreBridge Solutions is a leader in the U.S. business services industry, specializing in legal support while providing services across financial, medical, and marketing sectors. Operating remotely from Colombia, we empower U.S. law firms with innovative solutions that enhance efficiency and drive superior outcomes. Join our dynamic and supportive team to contribute to meaningful projects while advancing your career.

Job Overview

We are seeking a Spanish Bilingual Legal Intake Specialist – Weekend Shift to join our client intake operations for prestigious U.S. law firms specializing in personal injury cases. This role requires exceptional communication skills, attention to detail, and the ability to assess case eligibility efficiently. You will be a crucial link between potential clients and the legal team, ensuring accurate documentation and fostering strong client relationships.

This role offers the flexibility of choosing a shift that works best for you, including weekend 8-hour shifts and additional weekday hours.

Key Responsibilities

1. Client Intake and Assessment:
   • Answer new intake calls and follow up on pending leads promptly and professionally.
   • Conduct intake interviews in Spanish and English, documenting all relevant case details accurately.
   • Evaluate and qualify potential personal injury cases based on the firm's criteria.
2. Documentation and Case Setup:
   • Enter client data and case information into the case management system with precision.
   • Prepare and send sign-up documents to prospective clients, ensuring timely completion.
   • Maintain accurate and up-to-date client records in the system.
3. Communication and Support:
   • Serve as the first point of contact for prospective clients, providing a welcoming and professional introduction to the firm.
   • Answer client questions about the personal injury process and retainer agreements.
   • Facilitate bilingual communication between clients and the legal team as needed.
4. Process Improvement:
   • Analyze intake metrics and provide insights to improve client intake processes.
   • Ensure all workflows adhere to ethical and confidentiality standards.

Qualifications

• Prior experience working with U.S. law firms is highly preferred.
• Familiarity with personal injury law is a strong advantage.
• Bilingual fluency in Spanish and English (C1 certification or equivalent professional experience).
• Excellent verbal and written communication skills in both languages.
• Proficient in digital technology, including case management systems and Microsoft Office.
• Exceptional attention to detail and accuracy in data handling.
• Self-motivated, able to work independently, and manage a flexible schedule.

Home Office Setup Requirements

• Reliable internet with a minimum of 25 Mbps speeds.
• Desktop or laptop with a recent Intel Core i5 processor or above.
• Dedicated workspace ensuring privacy and productivity.

Why Join CoreBridge Solutions?

• Contribute directly to the success of leading U.S. law firms.
• Opportunities for career advancement in a dynamic and supportive environment.
• Be part of a company that values innovation and efficiency.
• Work from anywhere in Colombia with a schedule that supports work-life balance.

Benefits

• Receive performance-related bonuses celebrating significant milestones.
• Commitment to a sustainable work-life balance.
• Work alongside passionate professionals dedicated to exceeding client expectations.

Work Environment Notice

CoreBridge Solutions is dedicated to maintaining a productive, safe, and efficient work environment for all team members. To support this commitment, we use a live monitoring system during working hours. By applying for this position, you acknowledge and accept this monitoring process as part of your role. This system helps us ensure a supportive and effective work environment for everyone.

How to Apply

Ready to make an impact? Please fill out the application form and upload your CV in PDF format. Your CV must be submitted in English. We look forward to learning more about you and how you can contribute to our team.