Bilingual EV Diagnostics Helpdesk Specialist (EN/ES) Remote

MSX International; Remote; PLN 168,000 - 254,000; Full time

Job summary

A global automotive service provider is seeking an Automotive Technical Helpdesk Specialist to offer expert technical support to a network across Europe. You will focus on diagnostics and resolving complex vehicle concerns, engaging with dealers and ensuring customer satisfaction. Candidates should have at least 5 years of experience, a degree in automotive technology, and fluency in English and Spanish. Join a dynamic team committed to innovation in the automotive field, where your skills will make a real impact.

Qualifications

• At least 5 years of automotive experience, ideally in a senior dealership workshop role.
• Strong knowledge of vehicle mechanics and EV, HV certification is a strong advantage.

Responsibilities

• Provide technical support across various systems, focusing on diagnostics and root cause analysis.
• Collaborate with dealer technicians and internal agents to resolve complex technical issues.
• Document cases and technical data in internal systems.

Skills

Fluency in English and Spanish

Strong knowledge of vehicle mechanics

Experience in using diagnostic tools

Analytical and customer-focused mindset

Education

Degree in automotive technology or equivalent technical education

Job description

A global automotive service provider is seeking an Automotive Technical Helpdesk Specialist to offer expert technical support to a network across Europe. You will focus on diagnostics and resolving complex vehicle concerns, engaging with dealers and ensuring customer satisfaction. Candidates should have at least 5 years of experience, a degree in automotive technology, and fluency in English and Spanish. Join a dynamic team committed to innovation in the automotive field, where your skills will make a real impact.