Bilingual ERN Administrator — French & English

Ups; Wrocław; On-site; PLN 120,000 - 180,000; Full time

Job summary

A global logistics provider is looking for a candidate in Wrocław, Poland, to assist with general administrative tasks, manage customer queries, and resolve complaints through effective communication in English and French. The ideal candidate should have strong soft skills, the ability to work under pressure, and multitask effectively. This position offers a permanent contract with comprehensive benefits, including a social benefits package and professional development opportunities.

Benefits

Stable employment based on an employment contract

Social benefit package including health care and life insurance

Wellbeing program for emotional support

Access to a training platform for skills development

Equipment for work

Employee referral program

Participation in employee committees

Qualifications

• Very good English and French language skills required.
• Strong communication abilities needed for customer interactions.
• Experience in a similar role appreciated.

Responsibilities

• Handle general administrative tasks.
• Resolve customer queries regarding package deliveries.
• Address customer complaints via phones or e-mails.

Skills

Very good English (written and spoken)

Very good French (written and spoken)

Strong communications skills

Ability to work under time pressure

Soft skills: problem analysis, problem solving, good decision making

Ability to deal with multiple tasks

Job description

A global logistics provider is looking for a candidate in Wrocław, Poland, to assist with general administrative tasks, manage customer queries, and resolve complaints through effective communication in English and French. The ideal candidate should have strong soft skills, the ability to work under pressure, and multitask effectively. This position offers a permanent contract with comprehensive benefits, including a social benefits package and professional development opportunities.