Bilingual Crypto Support Specialist — German/English

SwissBorg; Remote; PLN 126,000 - 169,000; Full time

Job summary

A fintech company in Poland is seeking a German speaking Customer Service Agent to join their Community Success team. You will deliver exceptional customer support via email, phone, and chat, assisting users with their inquiries. The ideal candidate should be fluent in both German and English, with experience in customer service. The role offers flexible working hours, a MacBook, and cultural inclusivity. Join us to revolutionize wealth management in the digital age.

Benefits

Flexible working hours

25 vacation days + local holidays

Annual company retreats

Continuous learning opportunities

Qualifications

• Experience in a customer-centric environment.
• Familiarity with crypto or blockchain ecosystem.
• Ability to work independently and manage time effectively.

Responsibilities

• Deliver exceptional customer support in German and English.
• Assist users via email, phone, and chat.
• Participate in project-based tasks.

Skills

Fluency in English

Fluency in German

Customer service experience

Critical thinking

Tools

Zendesk

Freshdesk

Job description

A fintech company in Poland is seeking a German speaking Customer Service Agent to join their Community Success team. You will deliver exceptional customer support via email, phone, and chat, assisting users with their inquiries. The ideal candidate should be fluent in both German and English, with experience in customer service. The role offers flexible working hours, a MacBook, and cultural inclusivity. Join us to revolutionize wealth management in the digital age.