Backoffice-Kundensupport-Spezialist mit Deutschkenntnissen – Top-E-Commerce-Unternehmen

Concentrix; Katowice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading company in customer service is seeking a Customer Service Advisor I to provide exceptional support to clients. The role requires fluency in German and English, strong communication skills, and the ability to resolve issues efficiently. You'll enjoy a supportive work environment with comprehensive benefits, training programs, and career development opportunities.

Benefits

Private healthcare from LuxMed

MultiSport card

Employee referral program with bonuses

Occasional Pizza Days

Dedicated training programs

Comprehensive benefits package

Qualifications

• Fluency in German (C1) and English (B2+/C1) in speaking and writing.
• Excellent communication and analytical skills.
• Typing speed of over 150 characters per minute.

Responsibilities

• Provide exceptional back-office customer support via email for the German market.
• Investigate and resolve customer issues using internal tools.
• Handle refunds and GDPR-related complaints carefully.

Skills

Fluency in German

Fluency in English

Communication skills

Analytical skills

Problem-solving skills

Typing speed

Computer skills

Job description

Job Title: Customer Service Advisor I

Company:

Concentrix

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Job Category:

Other

EU Work Permit Required:

Yes

Job Reference:

a8f26d3963af

Job Views:

4

Posted:

03.07.2025

Expiry Date:

17.08.2025

Job Description:

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Responsibilities:

• Provide exceptional back-office customer support via email for the German market, with minimal call volume.
• Investigate and resolve customer issues by reviewing previous interactions and utilizing internal tools.
• Handle refunds and GDPR-related complaints with care and accuracy.
• Ensure each customer interaction is professional, empathetic, and solution-oriented.
• Navigate multiple systems efficiently while maintaining high accuracy.

Requirements:

• Fluent in German (C1) and English (B2+/C1) in speaking and writing.
• Excellent communication skills and the ability to articulate solutions clearly.
• Strong analytical and problem-solving skills.
• Patience, empathy, and emotional resilience.
• Typing speed of over 150 characters per minute and good computer skills.
• Availability for full-time on-site work in Szczecin.

What We Offer:

• Employment based on a contract.
• Dedicated training programs to support your professional development.
• Comprehensive benefits package: private healthcare from LuxMed, MyBenefit with a monthly budget, private life insurance, MultiSport card, fresh fruit on Wednesdays, and occasional Pizza Days.
• Talent development program with transparent career paths and advancement opportunities.
• CNX Academy with mentorship programs.
• CNX University with unlimited online training resources.
• Employee referral program with bonuses for recommending friends (up to 4000 PLN).
• Great workplace culture that values diversity and offers numerous on-site integration events.