Associate Professional, Member Service & Operations Excellence

Arla Foods Deutschland GmbH; Województwo pomorskie; On-site; PLN 40,000 - 55,000; Full time

Job summary

A global dairy leader in Gdansk is seeking a motivated Member Service Associate Professional to enhance farmer support operations. The ideal candidate will have a Bachelor's degree and 1–3 years of experience in project support. Responsibilities include supporting farmer operations, maintaining documentation, and creating executive-ready presentations. This role offers benefits such as flexible working hours and education support in a collaborative environment.

Benefits

Gym card

Flexible working time

Professional development programs

Employee Assistance Program

Qualifications

• 1–3 years of experience in coordination, operations, or project support.
• Fluency in English is required.
• Proficiency in another European language is a plus.

Responsibilities

• Drive execution of initiatives through strong organization and communication.
• Support smooth farmer operations by coordinating cases and meeting schedules.
• Create professional dashboards and presentation materials.

Skills

Strong PowerPoint skills

Strong Excel skills

Excellent communication skills

Strong organization and attention to detail

Ability to turn data into engaging stories

Education

Bachelor's degree in Business, Management, Information Systems, or related field

Tools

SharePoint

Teams

Confluence

Power BI

Salesforce

Job description

Associate Professional, Member Service & Operations Excellence

Location: Gdansk, PL

We turned a vision into reality by building a global member support team in Gdańsk. After three years of growth, we’re evolving our structure for future challenges and we have a positive opportunity for you. We’re seeking a motivated Member Service Associate Professional with a passion for farmer experience.

About the role

You’ll drive smooth execution of initiatives through strong organization, clear communication, and data-driven support, with a focus on continuous improvement. Your work will include maintaining documentation, coordinating schedules and action plans, preparing meetings and visits, supporting team calendars, and creating executive-ready presentations and dashboards. You’ll help standardize ways of working, streamline processes, and track measurable improvements in speed, quality, and stakeholder and member satisfaction.

How you will make an impact

In this role, you will enable smooth, consistent farmer support operations through strong organization, clear communication, and data-driven coordination. You’ll keep our “single source of truth” updated, orchestrate meetings and farm visits, standardize ways of working, and provide timely dashboards and reports that inform decisions. Your focus on continuous improvement will help streamline processes, enhance service quality, and improve farmer and stakeholder satisfaction.

• Support farmer operations by routing cases, monitoring SLAs, maintaining current FAQs/SOPs, coordinating farm visits/briefings, and keeping simple service dashboards up to date.
• Maintain our single source of truth: update plans, action/decision logs, and status reports; prepare review materials, capture minutes, and follow up on actions.
• Plan and track work: maintain timelines with milestones/dependencies, coordinate action tracking, flag blockers early, and assist with basic capacity views.
• Orchestrate meetings, workshops, and site visits: manage agendas, logistics, briefing packs, calendar coordination, and ensure documented outcomes.
• Enable clear communications and insights: create professional PowerPoint decks and concise weekly/monthly updates; organize repositories/channels; build simple dashboards and reports by consolidating data, validating accuracy, highlighting trends, and escalating discrepancies.

What will make you successful

You are a structured and proactive team player who brings clarity and focus to complex work. Curious and improvement-minded, you use data to inform decisions and always aim for right-first-time results. You are fluent in English, hold a Bachelor’s degree in Business, Management, Information Systems, or a related field, and you thrive in a collaborative, cross-functional environment.

To succeed in this role, you bring:

• 1–3 years of experience in coordination, operations, or project support.
• Strong PowerPoint and Excel skills for creating clear, data-based presentations.
• Ability to turn data into simple and engaging stories.
• Good understanding of how to plan and deliver work, manage priorities, and engage stakeholders.
• Excellent communication and collaboration skills.
• Strong organization, attention to detail, and reliability in follow-up

It’s a plus if you also have:

Experience with SharePoint, Teams, or Confluence; familiarity with Lean/Kaizen or a Lean Six Sigma Yellow Belt; exposure to Power BI, Salesforce, or automation tools; and either B2 proficiency in another European language (German, Swedish, Danish, Dutch, or French) or experience in the agricultural industry.

Your personal strengths that make the difference:

• Collaborative communicator who builds alignment across teams.
• Detail-oriented and dependable, ensuring smooth, high-quality delivery.
• Curious and improvement-driven, always seeking smarter ways of working.

Join us as an MR Team Leader and support 8,000 farmers in an organization dedicated to sustainability. You’ll play a key role in understanding their needs, strengthening relationships, and ensuring their satisfaction through proactive member support. In our global setup, you’ll collaborate across borders and cultures to deliver consistent, high-quality support and foster a strong, engaged farming community.

What do we offer?

• Internationaloperating environment
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
• Scandinavian working style&no dress code
• Trainings with experts & professional induction& development programs
• Financial support of your education
• Referral programfor employees
• Employee Assistance Program (legal, psychological,health,financialconsulting,etc. )
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
• Flexible working timeand home office work possibility depending on business needs
• Additional holiday depending on length of employment (up to 4 days)
• Fully paid 30 min. break

… while in the office you can also use some of below:

• Modern office space with beautiful view and high standard furniture (i.e.adjustable desks)
• Spacious canteen, deliciouscoffeeandteaavailableon every floor in special designed spots
• Chill-out rooms with X-box, pool table, board games, football table and swing

Would you like to join us?

If you want to facilitate innovation and help shape the industry, then seize this exciting opportunity. Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to producing high-quality products while championing sustainability and innovation. We're passionate about people and our planet, striving to unleash the full potential in each of us. Our goal is to make healthy dairy nutrition and good food habits accessible to all. Join us at Arla Foods and become part of a worldwide cooperative dedicated to making a significant impact on the planet and steering the dairy industry towards a sustainable future.

We are devoted to creating a workplace where everyone feels valued and empowered to bring their authentic selves to work. Diversity and collaboration are key to our success, propelling us to new heights in the dairy industry.