(Associate) Process Specialist with Danish Language

Nordea Bank Norge ASA; Łódź; Hybrid; PLN 30,000 - 120,000; Full time

Job summary

A leading Nordic bank is looking for an (Associate) Process Specialist with Danish Language to enhance customer experiences in Łódź. You'll contribute to strategic initiatives, ensure high-quality service, and foster partnerships. The position requires advanced Danish and English skills along with strong communication abilities. Join a diverse team in a hybrid working environment offering growth and collaboration opportunities.

Benefits

Hybrid working model

Diversity and inclusion initiatives

Opportunities for growth and development

Qualifications

• Ability to see what needs to be done, both in the short and long term, with a solution mind-set.
• Solution oriented, can-do approach in dealing with challenges.
• Courage to share own opinions and come up with own ideas.
• Openness to drive, implement and enable others to change and improve things around.
• Strong skills in building partnership relations with stakeholders.
• Focus on delivering high quality service to customer.

Responsibilities

• Contributing to the general Offboarding & Estates Services' strategic initiatives.
• Delivering on time and with high quality with strong focus on risk and compliance.
• Effective cooperation and transparent communication in Danish and English with stakeholders.
• Focusing on continuous improvements to ensure most efficient operations.

Skills

Advanced level of Danish

Excellent communication skills

Knowledge about Lean and continuous improvements

Microsoft Office tools

Job description

(Associate) Process Specialist with Danish Language

We are now looking for a (Associate) Process Specialist with Danish Language. Don’t miss this great opportunity to co-create the new customer journey landscape for our Danish customers.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Offboarding & Estates DK team. We add value by delivering high quality services to our customers. As the (Associate) Process Specialist with Danish Language, you’ll play a valuable role in supporting and developing the team. Creating great customer experiences.

What you’ll be doing:

• Contributing to the general Offboarding & Estates Services' strategic initiatives
• Delivering on time and with high quality with strong focus on risk and compliance
• Taking care of effective cooperation and transparent communication in Danish and English with relevant stakeholders
• Focusing on continuous improvements to ensure most efficient operations

You’ll join the DBS Denmark team. The role is based in Gdańsk; Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you are/have:

• Ability to see what needs to be done, both in the short and long term, with a solution mind-set
• Solution oriented, can-do approach in dealing with challenges
• Courage to share own opinions and come up with own ideas
• Openness to drive, implement and enable others to change and improve things around
• Strong skills in building partnership relations with stakeholders
• Focus on delivering high quality service to customer

Your experience and background:

• Advanced level of Danish and English (spoken, written)
• Excellent communication skills on different business levels with ability to build partnership business relations
• Knowledge about Lean and continuous improvements
• Knowledge of Microsoft Office tools (MS Excel, Word, PowerPoint)
• Preferable previous experience in a back-office position

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating an inclusive and diverse work environment.