Associate, CS With German

Energizer Holdings, Inc; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Energizer Holdings, Inc is seeking a customer-oriented Order Management Specialist fluent in English (and Polish) to manage orders and build strong client relationships. This role is the first line of communication for Energizer and involves accurate order processing, problem-solving, and cross-functional collaboration.

You will work in a flexible hybrid environment, engaging with Supply and Demand, Accounts Receivable, and commercial teams to ensure excellent service and timely delivery for key

Qualifications

• Experience with SAP system.
• Fluent English and Polish; other languages a plus.
• Proficient in IT and MS Office.

Responsibilities

• Process customer orders with high accuracy, ensure product availability and manage transport.
• Understand customer needs from packing to lead time and transport.
• Manage customer returns.
• Maintain accurate customer profiles in the database.
• Proactively engage customers on availability, delivery times, and delays.
• Respond to queries and complaints within agreed times.
• Use reports to drive decisions on own accounts.
• Collaborate with Supply and Demand to manage availability issues.
• Work with Accounts Receivable to handle queries.
• Review and implement continuous improvements to daily tasks.
• Support personal development and business objectives.
• Phone/email contact with customers.
• Phone/email contact with commercial team and other ENR functions.
• EDI/Hybris roll out.
• Back up for other team members.

Skills

English proficiency

Polish proficiency

Customer service

Microsoft Office

Education

A level or equivalent

Tools

SAP

Job description

What you'll love about this job

Great team, international spirit, flexible hybrid work.

This is Energizer Holdings, Inc.

Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.

Position Summary

Energizer are seeking a customer orientated Order Management Specialist speaking English (and ideally any other language: German, French or Italian) to manage and maintain excellent client relationships. This exciting opportunity will allow you to be the first line of communication for Energizer and enable you to demonstrate our corporate vision of outstanding customer service to all through effective order management and building lasting relationships with customers, especially those under your responsibility.

Responsibilities

• Processing of customer orders with a high level of accuracy ensuring product availability and managing order transportation.

• Understanding specific customer needs from packing requirements through to transportation and lead time management.

• Management of any customer returns.

• Ensuring accurate customer profiles are maintained on database.

• Proactive customer engagement. For example, managing expectations on product availability, delivery times and delays and dealing with issues related to sales over forecast.

• Respond to all customer queries and complaints within agreed response times.

• Use daily/weekly/monthly reports to drive decisions on own accounts

• Work collaboratively with Supply and Demand Planning teams to manage product availability issues

• Working with Accounts Receivable team to deal with queries effectively.

• Seeking to review and implement continuous improvement to day to day role ensuring best practice always maintained.

• Continuously strive to achieve personal development supporting business objectives.

• Phone/email contact with customers

• Phone/email contact with commercial team (and other ENR functions)

• EDI/Hybris roll out.

• Supporting other team members, backup for others

What we are looking for

• Experience and knowledge of the SAP system

• Educated to a minimum of “A level” or equivalent to include English/others languages & Maths

• Language Skills: High proficiency in English and Polish. Additional languages e.g. German, French or Italian would be great advantage.

• Highly developed IT skills and proficient with Microsoft Office tools

• Ability to work as part of a team as well as on own initiative

• Passionate about customer service / order mangement

• Highly organized and able to manage deadlines effectively and efficiently

• High levels of attention to detail

• Flexible and responsive working style

• Good communicator with an excellent telephone manner

• Tenacity and initiative

Come join us!

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.