Associate Auditors & Partnership Support Executive

BSI; Polska; Hybrid; PLN 92,000 - 112,000; Full time

Job summary

BSI is seeking a Support Executive to assist the EMEA Partnerships team in day-to-day operations, document management, RFIs, non-conformity and complaint handling, and back-office support. The role is homebased with periodic field visits to build strong working relationships with partners and AAs.

You will report to the Manager/Team Lead Partnership Support EMEA, support AA managers, handle referrals, communications, and reporting, and help ensure processes are followed and improvements

Qualifications

• Experience with relationship management and contractor management.
• Strong end-to-end process knowledge.
• Excellent written and oral communication skills.
• Proficient in MS Office including Excel.
• Strong problem solving, risk awareness and business acumen.
• Statistical literacy and data visualization.
• Resilience and effective communication; conflict resolution and cultural competence.

Responsibilities

• Oversee report review process and coordinate corrective actions with AA.
• Run ACP programme admin: referrals, applications, complaints, emails, events and webinars.
• Support AA Managers in technical aspects of their roles.
• Help respond to customer complaints, RFIs and CR queries.
• Manage monthly/annual AA and ACP performance reports.
• Ensure contractual, legal and internal processes are followed.
• Conduct induction training for new AAs.
• Deliver assessment days as scheduled by management.
• Review AA performance via witnessed assessments.
• Support EMEA Managers in day-to-day operations.

Skills

relationship management

contractor management

operational knowledge

communication skills

MS Office (Excel)

problem solving

data visualization

resilience

conflict resolution

cultural competence

Tools

MS Office Suite

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Location: Poland

The salary range for this position starts from 102 000,00 PLN annual gross

Purpose Of The Role

Reporting to the Manager/ Team Lead Partnership Support EMEA, the Support Executive is responsible for actively supporting the EMEA Associate Auditor (AA) and Partnerships team in it’s day to day operations. This entails document management, RFIs, non-conformity and complaint handling, reporting support and back-office activities. Operating within the EMEA Operations team and covering an assigned region of EMEA, the role is homebased but will involve time out in the field with the team, partners and AAs. Regular visits to the BSI office will be key to support the building of effective working relationships within the Operations team.

Key Responsibilities & Accountabilities

• Managing the report review process including communications to AA regarding the results and the management of the corrective actions to be taken.
• Manage day-to-day administrative tasks for running the ACP programme, handle referrals , process applications, resolve complaints, manage Email notifications, organise events & webinars, manage social media channels.
• Supporting the AA Managers in the technical aspects of their roles.
• To support the Managers with the actions necessary to respond to customer complaints, RFI’s and C+R queries.
• Management of the reporting processes including monthly and annual AA performance reports, ACP performance.
• Ensuring the contractual, legal and internal processes are followed and documented.
• Undertake annual and (if required) ad-hoc performance reviews and interventions to drive continual improvement in the service provision, taking necessary action as required.
• Conducting induction training of newly appointed AA.
• Delivery of assessment Days as determined by the Manager Associate Auditors.
• Reviewing the performance of AA by means of witnessed assessments as directed by Management.
• Support EMEA Managers in the team in day-to-day operations.

Your Background

• Experience with a focus on relationship management and contractor management
• Strong operational knowledge of end-to-end processes
• Excellent communication skills; both written and oral
• Knowledge of MS office suite – including excel
• Problem solving, risk tolerance, business acumen
• Statistical literacy, data visualization
• Resilience, effective communication
• Conflict resolution, cultural competence.

KW1

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.