Area Manager Eastern Europe

NCR Atleos; Kraków; Remote; EUR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an Area Manager for Eastern Europe, where you'll lead technical support initiatives and optimize service delivery across multiple territories. This role requires strong leadership skills and a proven track record in operations support, making it ideal for someone passionate about improving efficiency and customer satisfaction. With a focus on coaching and developing teams, you'll play a crucial role in shaping the future of service operations in a dynamic environment. If you're ready to make an impact and drive success, this opportunity is for you.

Qualifications

• 8+ years of experience in service delivery or operations support.
• 5 years of supervisory experience in a services organization.

Responsibilities

• Lead technical support initiatives and manage professional teams.
• Audit and monitor accounts to anticipate service requirements.

Skills

Service Delivery Management

Operations Support

Supervisory Skills

P&L Responsibility

Education

Bachelor’s Degree in Operations

Bachelor’s Degree in Business Administration

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe.

Title: Area Manager - Eastern Europe

Location: Poland, Virtual

Grade: 13

Position Summary & Key Areas Of Responsibility

1. Lead technical support initiatives and operations.
2. Implement service strategies and programs.
3. Audit and monitor the assigned account base to anticipate future service and business requirements.
4. Address issues escalated from the territories, including scheduling, assigning overtime, and BU involvement in service issues.
5. Manage professional teams and departments to achieve results.
6. Be responsible for the end results of the area; contribute to planning and policy within your expertise.
7. Integrate industry and subject matter expertise within your area.
8. Contribute to setting standards for operation.
9. Ensure all customer metrics are achieved for managed territories.
10. Coach and develop territory managers.
11. Provide day-to-day operational leadership and support to multiple territories.
12. Contribute to the business strategy for the sub-area.
13. Maintain P&L responsibility.

Preferred Qualifications

1. Bachelor’s degree in Operations, Business Administration, or related field (preferred).
2. Eight or more years of service delivery or operations support experience.
3. Five years of supervisory experience.
4. Experience in a services organization with a distributed workforce, especially in a break-fix industry (highly preferred).

Offers of employment are conditional upon passing screening criteria applicable to the role.

EEO Statement

NCR Atleos is an equal-opportunity employer. We hire, train, promote, and pay associates based on qualifications, ability, and performance, regardless of race, color, creed, religion, national origin, citizenship, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, disability, genetic information, medical condition, military or veteran status, or any other protected factor.

Statement to Third Party Agencies

To all recruitment agencies: NCR Atleos only accepts resumes from agencies on our preferred supplier list. Please do not forward resumes to our applicant tracking system, employees, or facilities. We are not responsible for fees related to unsolicited resumes.