Applied ML Scientist — Revenue Intelligence & Production

Joinimagine; Polska; Hybrid; PLN 461,000 - 615,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk is seeking an Applied ML Scientist to build and productionize models that reveal how customer signals drive revenue outcomes. You will design experiments, train and deploy models, and ship insights as scalable production systems.

You will collaborate with AI/ML Engineers, Data Engineers, and Analysts in Enterprise Data & Analytics to turn data-driven insights into business actions, relentlessly focusing on impact and reliability.

Qualifications

• 3–5 years' experience in applied machine learning, data science, or a related field
• BA/BS in Computer Science, Statistics, Mathematics, or related quantitative discipline
• Advanced degrees welcome but not required

Responsibilities

• Train, evaluate, and deploy models that predict and explain revenue-related outcomes (churn, expansion, conversion, engagement)
• Design and run experiments to establish relationships between customer signals and business results
• Build production ML pipelines that learn continuously: ingest new data, retrain, validate, and serve predictions at scale
• Work with large volumes of structured data (usage metrics, revenue events, account attributes) and unstructured data (support tickets, conversations, product feedback)
• Use LLMs and deep learning where appropriate (embeddings, fine-tuning, text feature extraction)
• Define and track model performance in production: monitor drift, measure business impact, and iterate when models degrade
• Own models end-to-end from prototype through production deployment, monitoring, and maintenance
• Partner with product and engineering to embed intelligence where users make decisions
• Translate model outputs into actionable insights for sales, success, and product teams
• Collaborate with stakeholders to identify high-leverage questions and prioritize work by impact

Skills

Python programming

SQL skills

ML in production

Data science fundamentals

Education

BA/BS in CS, Statistics, Mathematics

Advanced degrees welcome

Tools

Snowflake

Airflow

dbt

Claude Code

Cursor

Copilot

Job description

Zendesk is seeking an Applied ML Scientist to build and productionize models that reveal how customer signals drive revenue outcomes. You will design experiments, train and deploy models, and ship insights as scalable production systems.

You will collaborate with AI/ML Engineers, Data Engineers, and Analysts in Enterprise Data & Analytics to turn data-driven insights into business actions, relentlessly focusing on impact and reliability.