Application Manager

Hitachi Automotive Systems Americas, Inc.; Kraków; On-site; PLN 120,000 - 180,000; Full time

Job summary

Hitachi Energy seeks an MES Application Manager to oversee the lifecycle of MES applications across a Poland/Europe region. The role involves working with factories, key users, and the application management team to implement features, train users, and ensure service delivery per SLA.

Ideal candidates have 5+ years in IS & Operations, MES/MoM experience, SAP PP/PS familiarity, and strong ITIL knowledge, plus fluent English and willingness to travel ~30%.

Qualifications

• Seniority with +5 years of experience within IS & Operations.
• Understanding of discreet manufacturing processes is desirable.
• Understanding of MES/ECS and MoM/MES software solutions.
• Thorough knowledge of IT service management (ITIL).
• Fluent English, written and spoken.

Responsibilities

• Maintain relationships with factories and key users to align on drivers and objectives.
• Provide trainings and knowledge transfer on deployed system capabilities.
• Audit applications usage and drive usage of full features.
• Manage lifecycle of incidents & change requests per SLA.
• Ensure applications availability, performance, and security.

Skills

SeniorIT&Operations

MES/MoM knowledge

SAP PP/PS

ITIL

Job description

MES Application manager - location in Poland / Europe

Job description MES Application manager - location in Poland / Europe - with below job description. At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

We seek for a “ MES Application Manager ” who will be able to demonstrate knowledge with below details:

• Business Proximity Maintain relationship with multiple factories (quality / operations / production managers) and key users aligning on drivers and objectives
• Review with key-users+ 1x/2x a week Manufacturing community build up
• Provide trainings and knowledge transfer on deployed system capabilities to the key-users and end-users and feedback channeling to the application management team
• Inform and explain on the new features coming
• Audit the applications usage and drive business to fully utilize the systems
• Analyze incoming business requests translating into product feature enhancements requirements
• Identify new opportunities for services deployments
• Leveraging the business relationship in usage of the Globally available functionalities
• Applications Operations Management Manage the entire lifecycle of incidents & change request from gathering the requirement unit testing, deployment & hypercare ensuring service delivery according to the SLA
• Ensure applications availability, performance, and setup (password / users / routings / install base / etc.)
• Ensure technical documentation availability and accuracy for the application(s) in scope
• Collaborate with Infrastructure team to identify / mitigate vulnerabilities & develop remediation strategies to minimize potential adverse impacts (e.g.: Patching) vulnerabilities
• Support the CDC with the Vulnerability Management Service to ensure timely and accurate identification and mitigation of potential threads
• Propose and deliver actions required to improve the overall quality of the service
• Maintain the proper SNOW and CMDB setup for apps in scope
• Maintain a relationship with the applications vendor’s developers dedicated for a given region/site
• Implement Change Requests to managed systems
• On-site Presence Audit, analyze and challenge MES/ECS business process configurations and their mappings into the factories manufacturing processes
• Together with factory mgmt. team: guide, implement, test and deploy configuration changes
• Survey and gather in person feedback on the applications performance and issues
• On site support for new project and major system upgrades go-lives during the factory acceptance testing and hypercare period
• Support in complex implementations of processes digitalization e.g. quality, labor management (with local language translations support)

Your background

• Seniority with +5 years of experience within IS & Operations
• Understanding of discreet manufacturing processes (knowledge of Hitachi Energy TR/HV is welcome)
• Understanding of software solutions in the area of MoM/MES (knowledge on MES/ECS is welcome)
• Understanding of SAP (PP/PS module, Production Order management)
• Thorough knowledge of IT service management concepts (ITIL).
• Systematic approach, business mindset, good articulation skills
• Fluent English language, written and spoken
• Estimated 30% travel

About us

We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future. Fostering innovation through diverse perspectives Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. They dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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