AI-Driven Training & Quality Lead

Team Internet AG; Polska; On-site; PLN 240,000 - 320,000; Full time

Job summary

A leading online services company based in Poland is looking for a Training & Quality Lead to strengthen customer support through comprehensive training programs and quality assurance. The ideal candidate will integrate innovative AI solutions while collaborating with various teams to enhance operational efficiency. Strong analytical, communication, and organizational skills are necessary for this role. Join a diverse and inclusive environment that values professional growth and continuous improvement.

Benefits

Competitive compensation

Flexible working conditions

Career development opportunities

Qualifications

• Proven experience in training and quality assurance in customer care.
• Strong analytical skills to interpret complex data.
• Excellent problem-solving skills and ability to work autonomously.

Responsibilities

• Design and manage training programs for customer support agents.
• Assess training needs to improve service delivery.
• Integrate AI technologies into training processes.

Skills

Training and quality assurance

Analytical expertise

Problem-solving skills

Communication and interpersonal skills

Strategic mindset

Organizational skills

Job description

A leading online services company based in Poland is looking for a Training & Quality Lead to strengthen customer support through comprehensive training programs and quality assurance. The ideal candidate will integrate innovative AI solutions while collaborating with various teams to enhance operational efficiency. Strong analytical, communication, and organizational skills are necessary for this role. Join a diverse and inclusive environment that values professional growth and continuous improvement.