AI & Automation Support Delivery Lead

Omnisend; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading e-commerce marketing platform is seeking an AI & Automation Operations Manager to enhance customer support through innovative AI solutions. This role involves project management, workflow optimization, and active mentoring of team members. The ideal candidate should possess strong skills in data analysis, project management, and effective communication. Offering a gross fee starting at 3000 EUR/month, this position promises growth in a high-performing environment.

Benefits

Private health insurance

Unlimited learning budget

Workstation budget

Quarterly performance reviews

Attractive workations

Qualifications

• Several years leading complex workflows in tech environments.
• Hands-on experience analyzing customer insights.
• Excellent written and spoken English communication skills.

Responsibilities

• Manage priorities and backlog to align initiatives and delivery.
• Design and maintain AI performance evaluation frameworks.
• Lead cross-team workflow optimization initiatives.

Skills

Project management

Data analysis

Communication

Mentoring

Tools

Intercom

API integrations

Job description

A leading e-commerce marketing platform is seeking an AI & Automation Operations Manager to enhance customer support through innovative AI solutions. This role involves project management, workflow optimization, and active mentoring of team members. The ideal candidate should possess strong skills in data analysis, project management, and effective communication. Offering a gross fee starting at 3000 EUR/month, this position promises growth in a high-performing environment.