acting Senior Sales Support Manager (f/m/d)

Axpo Group; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

An innovative energy company in Warsaw is seeking a Senior Sales Support Manager to lead a team of 15, optimize business processes, and ensure smooth contract execution. The position offers a fixed-term contract of 18 months with flexible working hours and opportunities for professional development. Ideal candidates will have experience in application management and strong collaboration skills in both Polish and English.

Benefits

Medical care package

Co-financing of Multisport card

Flexible working hours

Foreign language classes

Qualifications

• Proven experience in application management and ITIL-based service support.
• In-depth knowledge of enterprise systems maintenance.
• Experience in vendor and contract management.

Responsibilities

• Manage a 15-person Sales Support team.
• Provide updates on task execution.
• Design individual growth plans for team members.

Skills

Analytical skills

Communication skills

Organizational skills

Problem-solving skills

Collaboration skills

Education

University Degree in IT, finance or related fields

Job description

Axpo is driven by a single goal – delivering a sustainable future through innovative energy solutions. It is the largest producer of renewable energy in Switzerland and an international leader in energy trading, as well as offtake of solar and wind power. While using state-of-the-art technology, Axpo introduces innovations to meet the changing needs of its customers in more than 30 countries across Europe, North America, and Asia.

Axpo has been operating in the Polish market for over 20 years now. It employs about 260 people and is one of the largest independent offtakers of green energy. Customers in Poland benefit from tailor-made offers for the purchase and supply of energy and gas based on structured and long-term contracts. Axpo Polska also provides services to more than 25,000 companies from the small and medium-sized enterprises segment and, since April 2020, it has only been offering energy with a certified origin from renewable energy sources. While supporting energy transition in Poland, the Company also implements large-scale photovoltaic projects.

acting Senior Sales Support Manager (fixed term contract - 18 months)

Your responsibilities:

• Managing a 15-person Sales Support team, including direct oversight of the onboarding and training unit, the business process optimization unit, business analysts, and a project owner.
• Providing updates on task execution to the management team
• Searching for development opportunities and implementing value-creating initiatives within the team.
• Individual work with the team and identifying talents and opportunities for new development
• Identifying talents and opportunities for new development
• Conducting feedback conversations
• Designing team development plans and tailored individual growth plans
• Building relationships and maintaining ongoing collaboration with the Sales, Operations, Legal, and Marketing teams, as well as the sales network, by providing them with solutions that facilitate sales execution.
• Ensuring process continuity until the successful launch of contract implementation.
• Continuous cooperation within cross-functional Delivery and Experience teams.
• Collaboration in resolving complaint-related matters.

Our requirements:

• University Degree desired, preferably in IT, finance and accounting and related fields of study
• Proven experience in application management and ITIL-based service support.
• In-depth knowledge and understanding of enterprise systems maintenance and lifecycle
• Solid experience in vendor and contract management, with a proven ability to develop clear documentation and procedures
• Proven experience of financial and accounting enterprise systems solutions development, nice to have experience with Business Central,
• Experience with working in an Agile environment
• Strong analytical and problem-solving skills, with a proactive, detail-oriented, and quality-driven approach
• Strong organizational, planning, and time management skills
• Effective collaboration skills, able to work well both independently and as part of a team
• Strong communication skills, with the ability to convey information clearly and concisely
• Skilled at building strong relationships, particularly with business stakeholders
• Ability to explain IT issues to business users
• Good command of spoken and written business both Polish and English

What we offer:

• 18 month fixed-term employement contract with Axpo Polska
• Development in an international company that is shaping the face of the energy market.
• A progressive medical care package that takes care of your health and well-being.
• Co-financing of the Multisport card, enabling the use of various forms of physical activity.
• Foreign language classes during working hours.
• Flexible working hours and the possibility to work in hybrid mode.
• An office with a beautiful view, located in the city center.
• A motivated team, ready to guide you through your daily challenges