Accounting Helpdesk Administrator with French

Kingfisher plc; Kraków; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Private medical care

Sports card (Medicover)

Life insurance

Lunch break included

Wellbeing programme

Transport subsidies Krakow

Hybrid work

Learning & LinkedIn Learning

Employee referrals

Buddy programme

Job summary

Kingfisher plc in Kraków is seeking a French-speaking Customer/Accounts Support professional to liaise daily with vendors and the local finance team. You will handle email and phone communication in French and English, support debit note disputes, and provide language assistance across accounting processes.

We offer a hybrid working model with a blend of home office and on-site work in Kraków, plus a comprehensive benefits package including healthcare, life insurance, and training options.

Qualifications

• At least 6 months of professional experience in customer service.
• Very good knowledge of French (min. B2/C1).
• Communicative knowledge of English (min. B1).
• Interest in accounting and finance area.
• Experience in AP processes would be an asset.
• Knowledge of MS Excel and SAP would be an asset.

Responsibilities

• Daily contact with French-speaking vendors, stores, and the local finance team to resolve queries within agreed timelines.
• Direct email and telephone communication in French and English.
• Analysing responses from stores to support the resolution of debit note disputes.
• Providing language support in communication between the accounting team and vendors, stores, and the local finance team.
• Performing ad hoc tasks assigned by the manager.
• Conducting telephone verification of vendors when creating or updating supplier accounts in the system.
• Analysing various reports to monitor vendor queries that are currently under investigation or in the process of being resolved.

Skills

French B2/C1

English B1

Communication skills

Analytical skills

Problem solving

Tools

MS Excel

SAP

Job description

We’re Kingfisher, a team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: Castorama, B&Q, Screwfix, Brico Dépôt and Koçtaş - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in. At Kingfisher, our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. We are open to flexible and agile working. Therefore, we offer colleagues a blend of working from home and our office, located in Kraków. Talk to us about how we can best support you! At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles, even if you do not feel you meet 100% of the requirements. In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self.

We also offer a competitive benefit package and plenty of opportunities to stretch and grow your career:

• Private medical healthcare at LUXMED (including dentalcare) for you and your family
• Medicover sports card (Fit&More package)
• Life insurance financed by the employer
• 30-minute lunch break included in the 8-hour working day
• Work in a highly professional and stimulating atmosphere
• Training & Buddy programme that will allow you to quickly adapt to your new role
• Wellbeing programme for employees
• Co-financing of monthly tickets for the public transport in Krakow
• Comfortable working environment in the office and the possibility of home office
• Language courses, accounting courses, access to LinkedIn Learning and the possibility of co-financing studies and certification
• Employee referral programme

Responsibilities:

• Daily contact with French-speaking vendors, stores, and the local finance team to resolve queries within agreed timelines
• Direct email and telephone communication in French and English
• Analysing responses from stores to support the resolution of debit note disputes
• Providing language support in communication between the accounting team and vendors, stores, and the local finance team
• Performing ad hoc tasks assigned by the manager
• Conducting telephone verification of vendors when creating or updating supplier accounts in the system
• Analysing various reports to monitor vendor queries that are currently under investigation or in the process of being resolved

Qualifications:

• At least 6 months of professional experience in customer service
• Very good knowledge of French (min. B2/C1)
• Communicative knowledge of English (min. B1)
• Interest in accounting and finance area
• Good communication and teamwork skills
• Good analytical skills
• Good at problem solving and results driven
• Experience in AP processes would be an asset
• Knowledge of MS Excel and SAP would be an asset