Account Specialist, Retail

Wolt - English; Warszawa; Sur place; PLN 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

Private health insurance

Cafeteria benefits: monthly points to…

A paid day off for your birthday

Wolt Credits back on every order you**

Résumé du poste

Wolt is expanding its Account Management team in Warszawa, Poland, offering a fast-growing platform that connects merchants with customers globally. You will manage a portfolio of retail partners, delivering data-driven guidance and strategic promotions to drive growth and enhance the merchant experience.

Join a globally scaling team that values collaboration, analytics, and a start-up mindset. Fluency in Polish and English is essential to communicate with partners and colleagues across markets.

Qualifications

• 2 to 4 years of success in account management or B2B sales with clear commercial impact.
• Strong analytical judgment and hands-on use of dashboards such as Looker or Power BI to make decisions.
• Excellent relationship building and communication across a wide range of stakeholders.
• High ownership and reliability. You manage your pipeline and guide others in a lead capacity when needed.
• Fluent in Polish and English.

Responsabilités

• Drive the commercial growth and success of Wolt’s retail partners by delivering data-driven insights and strategic consultation.
• Manage a portfolio of accounts and collaborate with cross-functional teams to build tailored promotional campaigns.
• Foster long-term merchant relationships and ensure value creation for partners, customers, couriers, and Wolt.
• Use data insights to identify opportunities, propose campaigns, and provide high-level consultation to boost results.
• Work with marketing to design and implement promotional activities that drive demand and maximize partner sales.
• Act as the key contact for appointed accounts, conducting regular business reviews and supporting expansion opportunities.
• Foster a positive, collaborative work culture and align goals across functions.

Connaissances

Data analysis

Power BI

Looker

Relationship building

Communication

Formation

Bachelor’s degree or equivalent experience

Outils

CRM software

Description du poste

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, you can grow your account management career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

Our Account Management teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.

As our new Account Specialist you’ll play a key part in helping our retail partners succeed on the Wolt platform by building strong relationships, delivering top-tier client experience, and driving growth through data-driven insights and close collaboration with cross-functional teams.

What you’ll be doing

As an Account Specialist, you will drive the commercial growth and success of Wolt’s retail partners by delivering data-driven insights and strategic consultation. You will manage a portfolio of accounts, collaborate closely with cross-functional teams to build tailored promotional campaigns, and foster long-term merchant relationships.

Day-to-day in this role you’ll:

• Partner growth by driving the commercial growth of existing retail partners through strategic, data-driven performance insights and consultation
• Oversee a portfolio of retail partners, ensuring value creation across all stakeholders: partners, customers, couriers, and Wolt
• Use data insights to identify opportunities for partners, propose tailored campaigns, and provide high-level consultation to boost results
• Work closely with marketing to design and implement promotional activities that drive demand and maximize partner sales
• Act as the key contact for appointed accounts, maintaining strong communication, running regular business reviews, and supporting expansion opportunities
• Foster a positive, supportive work culture where people feel valued, engaged, and motivated to grow
• Ensure smooth collaboration across functions to align goals and optimize partner performance
• Contribute to building new structures and processes in a growing market, embracing the start-up mindset of rolling up your sleeves when needed

Our humble expectations

• 2 to 4 years of success in account management or B2B sales with clear commercial impact.
• Strong analytical judgment and hands-on use of dashboards such as Looker or Power BI to make decisions.
• Excellent relationship building and communication across a wide range of stakeholders.
• High ownership and reliability. You manage your pipeline and determine methods for new work, offering guidance to others in a lead capacity when needed.
• Bachelor’s degree or equivalent experience.
• Proactive, structured, and detail-oriented with a high sense of responsibility and ambition
• Team player with a service-oriented mindset and a “can-do” attitude
• Fluent in Polish and English

What’s in it for you

• Global and growing fast: Be part of a fast-moving scaleup
• Ride of a lifetime: Accelerate your career and build your sales skills
• Instant impact: Take ownership and make a difference
• Big hearts and small egos: Surround yourself with smart, friendly people

What we offer

• Private health insurance, with the option to cover your family too
• Cafeteria benefits: monthly points to spend on fitness, shopping, cinema, and more
• A paid day off for your birthday
• Wolt Credits back on every order you make with Wolt, to spend on your next ones

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Pay Range:

The successful candidate's starting total target compensation (On-Target Earnings) for this role will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This compensation is composed of a percentage based split between base salary and variable pay (where the base salary represents a percentage of the total range below. Eligible employees may earn variable compensation if they meet 100% of their performance targets. Actual earnings may be higher if targets are exceeded or lower if targets are not fully met.