Account Manager - Swiss Market

London Stock Exchange Group; Gdynia; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A global financial markets provider is seeking an Account Manager in Gdynia to develop and manage client relationships with over 200 customers across the EMEA region. This role requires fluency in English and either French or German along with strong communication skills. The ideal candidate will be passionate about account management and possess a deep understanding of financial services. The position offers a hybrid working model with opportunities for professional growth.

Benefits

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Qualifications

• Relevant work experience in account management, sales, or relationship-based roles.
• Strong communication skills, both verbal and written.
• Good understanding of financial services industry.

Responsibilities

• Develop client relationships for a portfolio of 200+ customers.
• Retain clients and grow revenue across your book of business.
• Drive product migrations and project service improvements.

Skills

Fluency in English

Fluency in French and/or German

Account management

Sales knowledge

Strong communication skills

Job description

The LSEG Customer Connect (LCC) team is rapidly growing its footprint in Gdynia with a new Sales and Account Management Hub tailor-made to maintain deep customer relationships to drive account revenue retention and growth. We are looking for a new Account Manager to join our team with multifaceted strengths to handle a defined book of business of clients in EMEA – spanning across various customer segments. **Key Accountabilities*** strategically develop client relationships for a portfolio of 200+ customers* retain clients and grow revenue across your book of business* keep a strong rolling sales pipeline, look for up-and cross-sell opportunities at all times* govern effective collaboration with internal stakeholders and business support functions like Customer Success Managers, Proposition Sales Specialists, as well as many others to reach sales goals and improve customer experience quality* connect client use cases to our solution offering and be your clients go-to person* drive product migrations and projects seeking service improvement* log your efforts and results to ensure accurate business related forecasting* fluency in English + French and/or German is required* live in or be willing to move to Tricity (Gdynia) where we are working in hybrid model with a 3-day office per week* relevant work experience\* or a strong sense for account management, sales, marketing, or similar, relationship-based roles in a customer supporting environment* good understanding of or strong curiosity about the financial services industry* ambition & passion for ‘the new’* open minded & status-quo challenging mindset* a good appetite for success* technical competence, self-starter demeanour* outstanding communication skills, both verbal and written* outgoing personality and thriving in a dynamic, vibrant environment* ability to spot customer trends and strategies* sense of accountability & timely reaction and the ability to prioritize tasks to maximize your impact* willingness to go through a dynamic learning path over quite a few months* team-player and friendly spirit* Our guidelines suggest prior work experience, while we look forward to applications from candidates who display a growth mindset and have a fair set of skills connected to the position.* organically grow in a bold, fast-paced environment* embrace your in-office and online onboarding journey* raise your questions, concerns and needs to own your journey to success* meet and bond with your Sales and Account Management team in Gdynia and beyond (several hundred potential new colleagues)* work with the Sales and Account Management team, mentors and your leader towards building your professional AM persona* build your internal network and learn to navigate it to get things done* develop a general, solid understanding of our Financial & Risk solutions offering and articulate it relevantly towards clients, speaking ‘their language’* familiarize yourself with our internal tools* learn how to position add-ons, products & solutions to generate strong interest in our offering* build relations by organizing plenty of virtual client meetings* contact all of your customer base and learn to skilfully navigate through difficult and easy client conversations* build strategies to retain your customers and to meet their needs* learn how to be in control of a conversation* start building your sales pipeline* develop your personal brand, be a well-versed representative of our company to the outsideApply, and we will take you through a 3-step recruitment process to see if you are a good fit for our growing Sales and Account Management organization. We are looking forward to your application. Gdynia, Poland | Where We Work Discover the exciting career opportunities at LSEG, learn about where we work and find out more about some of our key locations including Gdynia, Poland. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership**, **Excellence** and **Change** underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Our purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership**, **Excellence** and **Change** LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.