Account Manager

Rocket Lab; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Join a dynamic team as an Account Manager for Bolt Food, where you'll cultivate relationships with restaurant partners to maximize their success on our platform. With a focus on analytical insights and strategic negotiation, you will guide restaurants through our new service, contributing to significant growth in a fast-paced environment. Bring your 3-5 years of industry experience and help shape the future of mobility.

Benefits

Hybrid working model

Wellness perks

Stock options

Professional growth opportunities

Qualifications

• 3-5 years of experience in Account Management or related roles.
• Fluent in Polish and Business level English.
• Proven success in client relationships and achieving revenue targets.

Responsibilities

• Drive business volume and revenue by managing relationships with restaurant partners.
• Analyze performance metrics to enhance customer success.
• Negotiate contract terms and campaign plans with partners.

Skills

Analytical skills

Negotiation skills

Project management

Commercial awareness

Job description

Bolt Food is looking for an Account Manager to be the driving force behind the success of our restaurant partners for the new Bolt Food service. You will be their dedicated point of contact, helping them maximize their business volume and revenue on the new platform.

About Us

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

Everyone's welcome at Bolt, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, or gender identity.

We’re on a mission to make cities for people, not cars, and we need you to make it happen!

About The Role

As an Account Manager for Bolt Food's new service, you will be at the forefront of revolutionising how restaurants manage their yield and attract new diners. Reporting directly to the Business Development Manager, you will be the primary point of contact for all activated restaurant partners, ensuring their success from launch through sustained growth.

Your core mission will be to drive business volume and revenue within the new product, cultivating strong, lasting relationships with our restaurant partners. You will be instrumental in guiding them through the new platform, ensuring a seamless experience that maximizes their visibility and customer acquisition.

This dynamic role demands exceptional communication and strategic negotiation skills to navigate diverse merchant needs and market changes. Your ability to adapt swiftly to evolving commercial landscapes and efficiently manage multiple accounts will be crucial in empowering our merchants to thrive within this exciting new product.

Main tasks and responsibilities:

• Achieve growth by contributing to the country's targets through building strong business relationships with a portfolio of business partners, restaurants in the designated area.
• Participate and execute on the portfolio / country commercial strategy that expands Bolt Food’s customer base
• Manage, organize and negotiate eater-facing campaigns that will increase business volume and revenue.
• Analyze key performance metrics to gain insights driving and improving customer performance
• Forecast growth and evaluate the achievement of our business goals.
• Execute and refine our operational strategy, solve daily commercial and operational issues.
• Lead re-negotiation of restaurant contract conditions such as commission rates and campaign plans
• Work with cross functional departments to drive business growth (Campaigns, Merchant operations, Customer Service, Courier Operations)
• Engage in commercial conversations with restaurant partners via phone, email, Zoom and meetings on an ongoing basis to monitor and support progress toward their business objectives.
  
  
  

About you:

• 3-5 years of experience: preferably in Account Management, Consulting, Business Development, or similar roles.
• Expert analytical skills: ability to interpret, prioritize business impact, present data to generate insights and support decision-making
• Never-settle mentality: proven track record of client success and consistently achieving critical metrics and revenue targets
• Commercial vein: ability to build and maintain long term professional relationships with business partners using listening, negotiation and persuasion skills, and ability proactively find solutions to business problems
• Outstanding project manager: capable managing multiple projects, resources, priorities and time
• Minimum language requirements: Fluent in Polish and Business level English speaker
  
  
  

Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

GENERAL

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location and role.