3PL & Rider Operations Manager (They/She/He)

SmartRecruiters, Inc.; Warszawa; On-site; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Equity plan

Private health insurance

Meal benefit

Remote work two days a week

Up to three weeks remote per year

Enhanced paternity leave

Online therapy and wellbeing

Job summary

Glovo is seeking a 3PL & Rider Operations Manager in Warsaw to lead a team coordinating with fleet partners and ensuring a ready-to-serve rider network. You will report to the Head of Operations and drive long-term fleet sustainability while strengthening partner collaborations.

You will craft commercial strategies, incentives, and budgets, oversee rider acquisition, and use data to improve operational efficiency.

Qualifications

• 5+ years in high-demand operations roles (e.g., operations, consulting, etc.).
• Strong analytical and quantitative skills with data-backed decisions.
• Proven ability to lead and manage high-performing teams.
• Advanced stakeholder management and influencing abilities.
• Experience negotiating with external partners.

Responsibilities

• Develop long and short term commercial strategies for the fleet partners.
• Craft incentive plans for fleet partners.
• Oversee rider acquisition processes in the Polish market.
• Analyze daily and weekly operational metrics with a macro view.
• Develop execution plans and ensure delivery by the team.
• Plan acquisition and incentive budget and oversee spend.
• Ensure Glovo is the top app of choice for riders.
• Understand country supply situation and fleet status across regions.
• Engage and retain riders through high-impact projects.
• Make data-driven decisions to improve the rider funnel.

Skills

Analytical thinking

Negotiation

Leadership

Stakeholder management

Team management

Data-driven decisions

SQL

Google Sheets

MS Excel

English

Polish

Tools

SQL

Google Sheets

MS Excel

Job description

3PL & Rider Operations Manager (They/She/He)

• Full-time

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

As a 3PL & Rider Operations Manager, you will be handling a team responsible for cooperation with fleet partners and making sure we are always correctly supplied, reporting to the Head of Operations. The couriers are a key player in Glovo’s marketplace, and you will need to ensure the long-term sustainability of the fleet and make our cooperation with fleet partners stronger.

THE JOURNEY

• Develop long and short term commercial strategies for the fleet partners
• Craft incentive plans for the fleet partners
• Ensure rider acquisition processes are capturing the fleet available in the Polish market
• Analyze daily and weekly operational metrics with a macro view for the long-term success of fleet partners
• Develop execution plans that will be implemented, ensuring they are delivered by the team
• Plan the acquisition and incentive budget and oversee the spending
• Ensure Glovo is the number one app of choice among riders
• Understand, deep-dive and have complete awareness of the country’s supply situation at all times
• Get to know the fleet situation of all the regions, be hands-on and active part of the courier support initiatives
• Define and execute high-impact engagement and retention projects
• Make data-driven decisions to identify best practices and improve efficiency of the rider funnel

WHAT YOU WILL BRING TO THE RIDE

• Strong commercial acumen and ability to lead negotiations with external partners
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations and drive actions
• 5+ years of experience in high demanding positions (operations, consulting, investment banking, etc.).
• Advanced stakeholder management and influencing skills
• Experience managing high-performing teams
• Strong organizational skills and delegation, ability to prioritize and multitask, work well under pressure, and handle multiple issues simultaneously in a dynamic environment.
• Endless curiosity - you wonder why problems exist, spend hours figuring out why, and can’t stop thinking about solutions
• The ability not only to plan an initiative but also to execute it
• An openness to change.
• Polish and English full professional proficiency
• Advanced knowledge on Google Sheets, MS Excel and SQL (as a plus)

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo meal benefit to satisfy your cravings!
• The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.
• Enhanced paternity leave.
• Online therapy and wellbeing benefits to ensure your mental well-being

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here .

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?