Walk-In: Terminal Customer Services Counselor in Aviation

Pintern; Karachi Division; On-site; PKR 279,000 - 435,000; Full time

Job summary

Airblue is inviting female graduates to a walk-in interview for Counselor - Terminal Customer Services at Jinnah International Airport, Karachi. You will be the face of Airblue at the airport, assisting passengers with check-in, ticketing queries, boarding processes, and general customer service needs.

This role requires presenting professionalism, coordinating with ground staff and authorities, and delivering smooth, hospitable service in a fast-paced terminal environment.

Qualifications

• Bachelor's degree and strong communication skills required.
• Proficiency in MS Office applications (Word, Excel, Outlook).
• Ability to multitask and work in a fast-paced airport environment.

Responsibilities

• Greet passengers at check-in and boarding counters and assist with inquiries.
• Handle passenger queries, complaints, and special requests professionally.
• Coordinate with ground operations and other departments to ensure smooth flight handling.
• Manage documentation and reporting tasks using MS Office.
• Represent Airblue's brand and customer service values at all times.

Skills

Verbal and written communication

MS Office proficiency

Multitasking

Education

Bachelor's degree (HEC-accredited)

Tools

MS Office

Job description

Airblue is inviting female graduates to a walk-in interview for Counselor - Terminal Customer Services at Jinnah International Airport, Karachi. You will be the face of Airblue at the airport, assisting passengers with check-in, ticketing queries, boarding processes, and general customer service needs.

This role requires presenting professionalism, coordinating with ground staff and authorities, and delivering smooth, hospitable service in a fast-paced terminal environment.