Voip & Asterisk Engineer

VOIPNYX, LLC.; Islamabad Capital Territory; On-site; PKR 2,000,000 - 2,750,000; Full time

Job summary

A telecommunications solutions company based in Islamabad is seeking a skilled VoIP System Engineer. You will be responsible for the installation and maintenance of Asterisk, Free PBX, and Vicidial systems, ensuring optimal performance and troubleshooting issues. Candidates should have strong knowledge of VoIP protocols and Linux systems, along with excellent problem-solving skills. Relevant certifications will be advantageous.

Qualifications

• Proven experience as a VoIP System Engineer.
• In-depth knowledge of VoIP protocols and codec selection.
• Proficiency in Linux operating systems.
• Strong troubleshooting and problem-solving skills.
• Familiarity with telephony concepts and call routing.

Responsibilities

• Install, configure, and maintain Asterisk and Free PBX.
• Troubleshoot system functionality and call quality.
• Monitor system performance and address potential issues.
• Collaborate with teams to integrate VoIP systems.
• Provide technical support to internal teams and clients.
• Conduct system audits and apply updates.
• Ensure compliance with industry standards.

Skills

Asterisk

Free PBX

Vicidial

VoIP protocols (SIP, RTP, TCP/IP)

Linux administration

Network configuration

Troubleshooting skills

Communication skills

Education

Relevant certifications (e.g., Asterisk Certified Professional)

Job description

Overview

We are seeking a highly skilled and experienced VoIP System Engineer to join our team at a VoIP service solutions company. As a VoIP System Engineer, you will be responsible for the installation, configuration, troubleshooting, and maintenance of Asterisk, Free PBX, Vicidial, and related VoIP software platforms. Your expertise in both the back-end and front-end processes of these systems, as well as your knowledge of protocols, will be instrumental in providing excellent service to our global call center clients.

Responsibilities

• Install, configure, and maintain Asterisk, Free PBX, Vicidial, and other VoIP software platforms.
• Troubleshoot and resolve issues related to system functionality, call quality, and network connectivity.
• Monitor system performance and proactively identify and address potential bottlenecks or vulnerabilities.
• Collaborate with cross-functional teams to integrate VoIP systems with existing infrastructure and applications.
• Provide technical support and guidance to internal teams and clients, assisting with inquiries, problem resolution, and system enhancements.
• Conduct regular system audits and apply necessary updates, patches, and security measures.
• Ensure compliance with industry standards and best practices for VoIP systems and protocols.
• Stay up-to-date with the latest advancements in VoIP technology and recommend improvements or optimizations to enhance system performance and reliability.

Job Specification

Requirements:

• Proven experience as a VoIP System Engineer or similar role, with a strong focus on Asterisk, Free PBX, and Vicidial.
• In-depth knowledge of VoIP protocols (SIP, RTP, TCP/IP) and experience with codec selection and transcoding.
• Proficiency in Linux operating systems, including system administration and command-line interface.
• Familiarity with telephony concepts, call routing, IVR systems, and call center technologies.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex system issues.
• Experience in network configuration, routing, and firewall rules pertaining to VoIP systems.
• Excellent communication and interpersonal skills to effectively collaborate with team members and clients.
• Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
• Relevant certifications (e.g., Asterisk Certified Professional, FreePBX Certified, VICIdial Certified) are a plus.

Telecommunications - Islamabad, Pakistan