Voice Trust & Safety Associate - Content Moderation

Accenture; Hyderabad City Taluka; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A global professional services company is seeking a Trust & Safety Associate to support customers by moderating user-generated content. This role requires 1-3 years of customer support experience. You will analyze profiles and content, respond to inquiries, and ensure quality online interactions. Candidates should possess strong communication skills and attention to detail. Join a diverse team dedicated to making the internet safe while having a positive societal impact.

Qualifications

• 2-3 years of customer support experience via phone, email, and chat.
• Experience in B2C environment is preferred; B2B is a distinct advantage.
• Proven ability to deal with problems and solve them effectively.

Responsibilities

• Provide support to customers via live chat on various platforms.
• Respond to customer inquiries in a professional and timely manner.
• Assist customers in troubleshooting technical issues and resolving concerns.

Skills

Customer support experience

Communication skills

Attention to detail

Multitasking skills

Emotional resilience

Critical thinking

Education

Any Graduation

Job description

A global professional services company is seeking a Trust & Safety Associate to support customers by moderating user-generated content. This role requires 1-3 years of customer support experience. You will analyze profiles and content, respond to inquiries, and ensure quality online interactions. Candidates should possess strong communication skills and attention to detail. Join a diverse team dedicated to making the internet safe while having a positive societal impact.