Voice Delivery Operations Manager - Customer Experience

Accenture; Hyderabad City Taluka; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A global professional services company in Pakistan is seeking a Delivery Operations Associate Manager to enhance customer service technology. The ideal candidate has 10 to 14 years of experience and excels at problem-solving and team collaboration. Responsibilities include managing customer complaints and leading small teams to drive service excellence. The position may require working in rotational shifts and focuses on creating value in customer operations.

Qualifications

• 10 to 14 years of experience in a related field.
• Ability to manage customer complaints and queries effectively.
• Strong problem-solving skills and adaptability.

Responsibilities

• Manage and resolve customer queries and complaints.
• Analyze moderately complex problems and create new solutions.
• Work well with teams and manage small to medium teams.

Education

Any Graduation

Job description

A global professional services company in Pakistan is seeking a Delivery Operations Associate Manager to enhance customer service technology. The ideal candidate has 10 to 14 years of experience and excels at problem-solving and team collaboration. Responsibilities include managing customer complaints and leading small teams to drive service excellence. The position may require working in rotational shifts and focuses on creating value in customer operations.