VN: Senior Programme Associate (German Speaker)

IOM; Islamabad; On-site; PKR 1,200,000 - 1,600,000; Full time

Job summary

IOM Pakistan seeks a skilled professional to support the Family Assistance Programme by streamlining visa application services for German family reunification, resettlement, and evacuation cases. The role reports to the FAP Senior Programme Coordinator and National Programme Coordinator, ensuring efficient, accurate migration assistance and service delivery.

Responsibilities include supervising communications, managing information systems, safeguarding confidential data, and training staff on

Qualifications

• 4+ years of relevant professional experience preferred.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Demonstrated ability to maintain accuracy and confidentiality.

Responsibilities

• Oversee program associates in communication activities and case consultations.
• Manage and improve email, phone, websites, and inquiry platforms.
• Ensure confidential and secure case consultation spaces and accurate information.
• Train team on communication activities, data handling, and SOPs.
• Archive FAP documents and respond to visa-related inquiries promptly.

Skills

MS Office

Data analysis

Intercultural skills

Attention to detail

Education

Bachelors in Business Management/Client Services/Social Science

Tools

Microsoft Office

IOM internal software

Job description

Organizational context: The International Organization for Migration (IOM), established in 1951, is a UN-related agency focused on promoting humane and orderly migration. It works with governments and partners to save lives, protect migrants, resolve displacement issues, and facilitate legal migration pathways. The organization fosters an inclusive and supportive workplace to maximize the potential of migration.

Job purpose: This role supports the Family Assistance Programme (FAP) by assisting in the streamlining of visa application services for German family reunification, resettlement, and evacuation cases. The position operates under the supervision of the FAP Senior Programme Coordinator and the National Program Coordinator. The primary objective is to ensure efficient, accurate, and courteous service delivery to individuals seeking migration assistance, contributing to the overall effectiveness and integrity of IOM's migration support services in Pakistan.

Responsibilities

Oversee program associates in communication activities, including case consultation, information center operations, and public affairs. Manage and improve communication systems such as email, phone, websites, and online inquiry platforms. Ensure case consultation spaces are confidential and secure, and that staff provide efficient, accurate, and clear information. Train team members on communication activities, database management, and quality control. Provide logistical and administrative support for FAP activities, including communication with administrative units. Distribute information sheets and assist applicants with inquiries regarding visa requirements and procedures. Monitor and ensure the quality of visa applications, case management, and email communications, adhering to Standard Operating Procedures (SOPs). Conduct ad-hoc training on SOPs and protection guidelines. Maintain accurate applicant data in IOM software platforms. Perform informal translations and communicate with external German stakeholders. Archive all FAP documents and ensure timely, accurate responses to emails.

Education

A university degree or equivalent in Business Management, Client Services, Social Science, or a related field is preferred. An equivalent combination of education, training, and experience may also be considered. Universities must be listed in the UNESCO World Higher Education Database.

Work experience

A minimum of 4 years of relevant professional experience in a similar setting is preferred (6 years if holding a high school diploma). Demonstrated ability to maintain accuracy and confidentiality is essential. Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Publisher) is required. Previous experience in international organizations or the service industry is advantageous. Strong interpersonal and intercultural skills with attention to detail are necessary.

Skills

Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Publisher). Experience with spreadsheet and data analysis. Strong interpersonal and intercultural skills. Attention to detail. Ability to maintain accuracy and confidentiality. Knowledge of IOM internal software platforms. German language proficiency.

Required languages

English, German

Desired languages

Dari, Pashto