Senior Program Specialist - Visa & Family Assistance

IOM; Islamabad; On-site; PKR 1,200,000 - 1,600,000; Full time

Job summary

IOM Pakistan seeks a skilled professional to support the Family Assistance Programme by streamlining visa application services for German family reunification, resettlement, and evacuation cases. The role reports to the FAP Senior Programme Coordinator and National Programme Coordinator, ensuring efficient, accurate migration assistance and service delivery.

Responsibilities include supervising communications, managing information systems, safeguarding confidential data, and training staff on

Qualifications

• 4+ years of relevant professional experience preferred.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Demonstrated ability to maintain accuracy and confidentiality.

Responsibilities

• Oversee program associates in communication activities and case consultations.
• Manage and improve email, phone, websites, and inquiry platforms.
• Ensure confidential and secure case consultation spaces and accurate information.
• Train team on communication activities, data handling, and SOPs.
• Archive FAP documents and respond to visa-related inquiries promptly.

Skills

MS Office

Data analysis

Intercultural skills

Attention to detail

Education

Bachelors in Business Management/Client Services/Social Science

Tools

Microsoft Office

IOM internal software

Job description

IOM Pakistan seeks a skilled professional to support the Family Assistance Programme by streamlining visa application services for German family reunification, resettlement, and evacuation cases. The role reports to the FAP Senior Programme Coordinator and National Programme Coordinator, ensuring efficient, accurate migration assistance and service delivery.

Responsibilities include supervising communications, managing information systems, safeguarding confidential data, and training staff on