Unit Head G2P Operations & Governance

HBL Microfinance Bank LTD; Islamabad; On-site; PKR 3,500,000 - 6,000,000; Full time

Job summary

HBL Microfinance Bank LTD seeks a Lead for G2P governance, risk and operations to plan and execute service delivery with tight timelines and quality standards.

You will oversee governance frameworks, financial reconciliations, and stakeholder engagement with government partners and donors, ensuring audit readiness and robust reporting for senior management.

Qualifications

• Bachelor's or Master's degree in a related field.
• 6–10 years of progressive experience in operations or G2P.
• Experience designing governance frameworks and audit/compliance programs.
• Ability to lead large-scale delivery programs with multi-stakeholder contexts.
• Experience managing statutory/donor audit cycles and compliance reporting.
• Knowledge of governance, risk management, and internal controls.
• Strong communication and leadership presence.
• Proficiency in project and operations management methodologies.
• Excellent field execution and troubleshooting skills.
• Financial acumen including reconciliation and disbursement oversight.
• Ability to synthesize data into impactful reports and dashboards.

Responsibilities

• Lead governance and risk oversight across the department.
• Ensure timely financial reconciliations, disbursements and invoicing.
• Monitor milestone tracking and delivery reviews for G2P.
• Facilitate stakeholder engagement with government partners and donors.
• Maintain dashboards and reporting for senior management.
• Establish SOPs, controls and audit readiness.
• Coordinate with Finance, Internal Audit and Compliance teams.

Skills

Governance

Risk management

Stakeholder management

Project management

Operations management

Data analysis

Dashboard reporting

MS Office

Audit coordination

Education

Bachelor's/Master's in Business/Policy/Management/Governance/Compliance

Tools

MS Office Suite

Governance tools

Job description

Lead planning and execution of G2P service delivery in line with defined timelines, scope, and quality standards.

Ensure roadmap adherence, milestone tracking, and delivery reviews are implemented effectively within the G2P unit.

Manage field-level execution quality, ensuring compliance with service delivery standards and schedules.

Supervise resolution of field escalations and operational disruptions in coordination with regional teams and internal/external stakeholders.

Monitor deployment of field resources (devices, field staff) to ensure optimal utilization.

Strengthen communication channels between field teams and central operations.

Financial Compliance & Controls

Ensure timely and accurate financial reconciliations, disbursements, and invoice processing.

Oversee adherence to fund movement timelines and cheque submission SLAs.

Collaborate with finance, audit, and operational teams to close financial gaps and ensure compliance.

Reporting & Performance Visibility

Drive performance tracking through timely and accurate reporting to senior management and external stakeholders.

Maintain updated dashboards and visibility tools, ensuring data accuracy and actionable insights for G2P operations.

Highlight key operational trends, risks, and recommendations in leadership reviews.

Stakeholder Management

Facilitate coordination with government partners, financial institutions, and internal teams on G2P delivery matters.

Track stakeholder satisfaction and ensure alignment on operational priorities and outcomes.

Lead structured engagement forums and ensure timely resolution of stakeholder issues or escalations.

Strengthen cross-functional collaboration to enhance service impact.

Governance & Risk Oversight

Own the governance framework for the department as a whole, defining control checkpoints, approval gates, and escalation protocols that apply consistently.

Institute and enforce standardized tools, SOPs, and process controls department-wide; identify deviations by unit and drive corrective action plans to closure.

Partner with Finance, Internal Audit, and Compliance functions to close control gaps, respond to audit findings, and maintain continuous audit readiness across the department's full portfolio.

Ensure all units maintain complete, defensible audit trails suitable for donor, government, or regulatory review, applying the same governance bar regardless of unit.

Serve as the department's governance point of contact for cross-unit compliance matters.

Strengthen cross-functional governance collaboration (Finance, Audit, Legal, Operations) to enhance program integrity and impact department-wide.

Job Specification:

Bachelor's or Master's degree in Business, Public Policy, Program Management, Governance, Risk & Compliance, or a related field.

6–10 years of progressive experience in operations, program delivery, or G2P ecosystems, with meaningful exposure to finance, operations, governance, or compliance functions.

Demonstrated experience designing or operating governance frameworks, control environments, or audit/compliance programs — ideally across more than one business unit or program.

Proven ability to lead large-scale delivery programs with complex, multi-stakeholder landscapes (government, donor, regulatory).

Experience managing statutory/donor audit cycles, compliance reporting, and remediation of control findings.

Exposure to, or working knowledge of, adjacent units such as Digital Financial Inclusion (DFI) is an advantage, given the cross-unit scope of the governance mandate.

Strong ethical judgment and comfort escalating control issues independently of delivery pressure, including across units outside direct reporting lines.

Strong command of project & operations management methodologies.

Excellent field execution and troubleshooting skills.

Financial acumen including reconciliation and disbursement oversight.

Ability to synthesize data into impactful reports and dashboards.

Strong grounding in governance, risk management, and internal control frameworks

Stakeholder negotiation and conflict resolution skills.

Strong communication and leadership presence.

Proficiency in MS Office Suite and project/governance management tools.

Last date to apply is 14th October, 2026.