UK Legal Process Consultant – Personal Injury

ProvoxGlobal; Islamabad; Remote; PKR 1,200,000 - 1,800,000; Full time

Job summary

ProvoxGlobal is seeking a UK-qualified Solicitor based in Pakistan to support a UK-based SRA-regulated firm with PI process improvement. The role covers end-to-end PI lifecycle, from initial instruction through pre-litigation, litigation and closure, aligning with UK law and regulatory standards.

The candidate should have 1–2 years of relevant experience, strong drafting skills, and the ability to develop comprehensive policies, SOPs, and checklists.

Qualifications

• Be UK-qualified or hold UK law degree with relevant practical experience.
• SQE route candidates with UK experience may be considered.
• 1–2 years relevant professional legal experience desired.

Responsibilities

• Review existing PI processes, templates, checklists and case-management procedures.
• Map the complete PI lifecycle from client enquiry to matter closure.
• Draft policies, SOPs and guidance for pre-litigation and litigation phases.
• Ensure PI workflows align with SRA standards and Civil Procedure Rules.
• Improve LEAP usage, reporting and KPI tracking across matters.
• Develop client communication templates and risk-management procedures.
• Collaborate with PI fee earners and management to standardise processes.

Skills

UK law knowledge

Legal drafting

Process development

Regulatory compliance

PI/civil litigation

Education

LLB/LLM/Graduate Diploma in Law or UK qualification

SQE awareness

Tools

LEAP

Microsoft Word

Excel

Job description

If you have experience in UK law, specifically Personal Injury Law, please apply.

We are seeking a UK-qualified Solicitor based in Pakistan and/or a candidate holding a UK law degree, with approximately one to two years of relevant legal work experience, to support a UK-based, SRA-regulated law firm in reviewing, developing and improving its Personal Injury (PI) processes and procedures. The successful candidate will work closely with the PI team to develop structured, efficient and compliant workflows from initial instruction through pre-litigation, litigation and closure, combining UK legal knowledge, practical PI case progression, legal drafting, regulatory awareness and process-development skills to improve consistency, compliance, profitability and client service.

Key Responsibilities

Personal Injury Process Review: Review existing PI processes, working practices, precedents, templates, checklists and case-management procedures to identify gaps and inefficiencies; engage with fee earners and the PI team to understand current practice and improve consistency and efficiency.

End-to-End PI Workflow Development: Map and document the complete PI lifecycle, including client enquiry and onboarding; conflicts and client verification; initial case assessment; pre-action investigation; liability assessment; correspondence with defendants and insurers; medical evidence; Schedule of Loss and quantum; settlement negotiations; relevant Pre-Action Protocols; issuing proceedings; litigation and court deadlines; settlement/conclusion; and matter closure/file review. Workflows should identify responsibilities, actions, documentation and key deadlines at each stage.

Policies, Procedures, SOPs and Checklists: Draft clear internal policies, procedures, SOPs, guidance notes and process documents, together with comprehensive pre-litigation and litigation checklists covering required documentation, procedural and compliance requirements, limitation considerations, key dates and escalation points.

UK Legal and Regulatory Compliance: Help ensure PI processes align, where applicable, with the SRA Standards and Regulations, SRA Principles and Codes of Conduct, relevant Civil Procedure Rules, Personal Injury Pre-Action Protocols, limitation requirements, client-care obligations, confidentiality and data protection requirements, and professional conduct/risk-management requirements; identify compliance risks and recommend practical controls.

Case Management, LEAP and Diary Control: Review the firm’s use of LEAP for matter management, task allocation, diary management, documents, templates, key-date monitoring, automated reminders, workflow management and reporting. Develop procedures and safeguards for limitation dates, court deadlines, medical appointments, expert evidence deadlines, offers and other time-sensitive actions. Experience with LEAP or another UK legal case-management system is preferred.

Medical Evidence and Client Communication: Review the process for obtaining medical records, reports and other expert evidence; identify causes of delay and develop appropriate follow-up procedures. Establish clear client communication processes and templates for updates, information requests, case progress, settlement and matter closure so clients remain informed while unnecessary delays and repeated correspondence are reduced.

Risk Management, Reporting and Management Information: Develop a practical PI risk-management framework, identify operational, procedural and regulatory risks, and recommend mitigation measures. Establish spreadsheets, trackers and reporting mechanisms for active matters, matter stages, key deadlines, case duration, medical evidence, settlement progress, litigation status, outstanding actions and other relevant performance indicators, including appropriate extraction from the case-management system.

Stakeholder Collaboration: Work with PI fee earners, management and support staff to ensure proposed processes reflect departmental requirements, including collaborating with the relevant PI fee earner responsible for the initial pre-litigation workflow to review, improve and standardise it.

Essential Qualifications

The candidate must meet at least one of the following requirements:

Be a UK-qualified Solicitor, preferably currently based in Pakistan; or

Hold an LLB, LLM, Graduate Diploma in Law, Solicitors Qualifying Examination qualification or other recognised UK legal qualification / UK law degree with relevant practical legal experience.

A candidate who has completed or is progressing through the SQE route and has relevant UK legal work experience may also be considered.

Required Experience

Approximately 1-2 years of relevant professional legal experience.

Experience within a UK law firm, UK legal-services organisation or a role involving UK law is strongly preferred; exposure to Personal Injury, civil litigation, claims handling or dispute resolution is particularly advantageous.

Required Skills and Competencies

Good understanding of the UK legal system and legal practice, including PI/civil litigation procedures, the PI matter lifecycle, relevant Pre-Action Protocols and litigation procedures.

Understanding of the SRA regulatory framework and professional obligations.

Strong legal research and drafting skills, including policies, procedures, SOPs, checklists and legal-process documents.

Strong attention to detail and ability to identify legal, regulatory and operational risks.

Strong analytical and problem-solving skills, with the ability to translate legal requirements into clear, practical internal procedures.

Good organisational and matter-management skills, strong written and spoken English, and confidence communicating with UK-based lawyers, fee earners and management.

Proficiency in Microsoft Word and Excel or Google Workspace, with the ability to work independently while coordinating with the wider legal team.

Experience with LEAP or another legal case-management system would be an advantage.

A documented end-to-end PI workflow and comprehensive PI policies/procedures framework, including SOPs for key activities.

Pre-litigation and litigation checklists, together with a risk-assessment and compliance framework.

Client communication procedures and appropriate templates.

Case-tracking and management-reporting tools, including recommendations for LEAP optimisation.

Key-date and diary-management procedures and safeguards.

Procedures for managing and obtaining medical evidence and improving case progression.

Litigation-readiness procedures.

Such other PI process and compliance documentation as may reasonably be required by the firm.

Success Measures

More efficient PI matter progression, fewer avoidable delays and improved management of medical evidence.

Consistent use of documented PI procedures and improved monitoring of limitation dates and other critical deadlines.

Improved regulatory/procedural compliance and quality/consistency of client communication.

Better utilisation of LEAP and other case-management tools, with more effective management information and reporting.

Reduced operational and compliance risk.

Improved efficiency and profitability of PI matters.