Trucking Dispatcher

AMZ Dispatch Solutions LLC; Lahore; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A logistics support company is seeking a Trucking Dispatcher for their Lahore office. The successful candidate will facilitate communication between drivers and clients, manage schedules, and ensure compliance with transportation regulations. Strong organizational, problem-solving, and customer service skills are essential. This position offers the opportunity to be an integral part of a dynamic team responsible for optimizing logistics operations.

Qualifications

• Strong verbal and written communication skills.
• Proficient in multitasking and detail-oriented.
• Ability to problem-solve and make informed decisions.
• Familiar with dispatch software and GPS systems.
• Effective time management and scheduling skills.
• Excellent customer service and conflict resolution abilities.
• Knowledgeable of transportation regulations and compliance.
• Understanding of geographical areas for route planning.
• Highly accurate in record-keeping and documentation.
• Calm under pressure, adaptable to changes.
• Reliable and a strong team player.
• Empathetic towards driver needs and concerns.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Technical Skills

Time Management

Customer Service Skills

Knowledge of Regulations

Geographical Knowledge

Attention to Detail

Stress Management

Reliability

Teamwork

Empathy

Job description

We are an LLC, specializing in online work and outsourcing. We provide comprehensive support services to truckers in the USA, ensuring they can secure loads efficiently and receive other necessary services for smooth operations. Therefore, we need a trucking dispatcher in our DHA Lahore Office.

Job Specification

• Communication Skills
  • Verbal and Written Communication: Ability to clearly and effectively communicate instructions and information to drivers, clients, and other stakeholders.
  • Active Listening: Understanding the needs and concerns of drivers and clients.
• Organizational Skills
  • Multitasking: Managing multiple tasks and drivers simultaneously.
  • Detail-Oriented: Keeping track of schedules, routes, and cargo details meticulously.
• Problem-Solving Skills
  • Quick Thinking: Ability to quickly find solutions to unexpected issues such as delays, breakdowns, and route changes.
  • Decision-Making: Making informed decisions that benefit both the company and the drivers.
• Technical Skills
  • Software Proficiency: Familiarity with dispatch software, GPS systems, and other logistics tools.
  • Data Entry: Accurate and efficient input of data into systems.
• Time Management
  • Scheduling: Efficiently creating and managing driver schedules to maximize productivity and compliance with regulations.
  • Prioritization: Prioritizing tasks to ensure timely deliveries and addressing urgent issues promptly.
• Customer Service Skills
  • Client Relations: Building and maintaining positive relationships with clients by providing excellent service.
  • Conflict Resolution: Handling complaints and conflicts in a professional and effective manner.
• Knowledge of Regulations
  • Compliance: Understanding and ensuring adherence to transportation regulations and safety standards.
  • Documentation: Maintaining accurate and compliant records.
• Geographical Knowledge
  • Route Planning: Understanding of geographical areas and route planning to optimize delivery times and fuel efficiency.
  • Navigation Skills: Assisting drivers with directions and alternative routes when needed.
• Attention to Detail
  • Accuracy: Ensuring all information related to shipments, routes, and schedules is accurate.
  • Documentation: Keeping precise records of communications and transactions.
• Stress Management
  • Calm Under Pressure: Maintaining composure and making rational decisions in high-pressure situations.
  • Flexibility: Adapting to changing circumstances and last-minute changes.
• Additional Attributes
  • Reliability: Being dependable and consistent in managing dispatch operations.
  • Teamwork: Working effectively with drivers, clients, and other team members.
  • Empathy: Understanding and addressing the needs and concerns of drivers.

Outsourcing/Offshoring - Lahore, Pakistan