Travel Agent Call Centre

Quickfly Travel; Islamabad; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A travel agency in Islamabad is seeking a motivated Travel Agent to join their Call Centre Sales Team. The role includes handling calls to sell travel products and services, converting inquiries into bookings, and providing exceptional customer service. Ideal candidates have experience in a sales or call centre environment, strong communication skills, and familiarity with GDS systems.

Qualifications

• Proven experience in a sales or call centre environment, preferably in travel.
• Passion for travel and commitment to excellent customer service.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Handle inbound and outbound calls to sell travel products and services.
• Convert inquiries into confirmed bookings to meet sales targets.
• Build and maintain customer relationships for repeat business.

Skills

Strong communication skills

Persuasive selling skills

Customer service skills

Ability to work in a fast-paced environment

Tools

GDS systems (Amadeus, Sabre, Galileo)

Job description

Travel Agent (Call Centre)

We are seeking a motivated, customer-focused Travel Agent to join our Call Centre Sales Team. You will handle inbound and outbound calls, assist customers with travel inquiries, and convert leads into confirmed bookings while delivering exceptional service and building long-term client relationships.

Key Responsibilities

• Handle inbound and outbound calls to sell travel products and services, including flights and hotels.
• Convert inquiries into confirmed bookings to meet or exceed sales targets.
• Build and maintain strong customer relationships to encourage repeat business.
• Process bookings accurately using travel reservation systems.
• Stay up to date with travel trends, destinations, and promotions.
• Collaborate with internal departments to ensure a smooth customer experience.
• Achieve daily, weekly, and monthly KPIs related to sales and call performance.

Requirements

• Proven experience in a sales or call centre environment; travel industry experience preferred.
• Strong communication and persuasive selling skills.
• Passion for travel and commitment to excellent customer service.
• Ability to work in a fast-paced, target-driven environment.
• Familiarity with GDS systems (e.g., Amadeus, Sabre, Galileo) is required.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Requirements & Skills

• Experience in a travel agency call centre.
• Experience with GDS systems (e.g., Amadeus, Sabre, Galileo).
• Strong sales and customer-service skills.