Training Operations Manager

QuickStart Technologies Inc.; Karachi Division; On-site; PKR 8,520,000 - 14,201,000; Full time

Job summary

A leading company in the Information Technology and Services sector is seeking an experienced instructor manager to oversee training operations from their Karachi office. This role includes hiring and developing staff to deliver high-quality training in various technology areas, conducting courses, and collaborating with sales and marketing teams for training schedules. The ideal candidate will possess significant experience in technology management and education, with leadership skills and industry certifications valued.

Qualifications

• Minimum 10 years of professional experience in technology and/or operations.
• At least 3 years of experience leading a team.
• Strong network of technical experts is a plus.

Responsibilities

• Hire and develop instructors for technology training.
• Conduct technology-related courses 50% of the time.
• Optimize instructor schedules and manage training approvals.

Skills

Database administration

System administration

Application development

Networking

Data Science

Project Management

Team development

Education

Microsoft Certified Trainer (MCT)

Job description

Job Description

• Instructor recruiting and management: Hire and develop team members who can effectively deliver virtual training across the globe from the Karachi office, covering a wide range of technology skill sets.
• Instructor rating and quality metrics: Develop training plans for staff to ensure high-quality training and increase quality metrics.
• Scheduling: Optimize instructor schedules in collaboration with the schedule manager, focusing on high-value and instructor TA. Work with sales and marketing to develop and maintain the training schedule. Create an instructor certification program and an onboarding/training program to improve quality and learning standards.
• Teaching: Conduct technology-related courses approximately 50% of the time.
• Course Approvals: Interface with regulatory compliance to manage course approvals.

Job Specification

Job Requirements:

• Experience in at least two of the following technology areas:
• Database administration
• System administration
• Application development
• Networking
• Minimum of 10 years of professional experience in technology and/or operations.
• At least 3 years of experience leading a team with demonstrable team development skills.
• Having a Microsoft Certified Trainer (MCT) certification is a plus.
• Having a strong network of technical experts is a plus.
• Experience in Data Science and Project Management is essential.

Location: Information Technology and Services, Karachi, Pakistan