Technical Support Specialist

Inbox Business Technologies; Pakistan; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A technology solutions provider in Pakistan is seeking a Technical Support Specialist to manage and optimize its virtual infrastructure. The ideal candidate will administer VMware and Hyper-V products, ensuring performance and reliability. Responsibilities include troubleshooting and maintaining documentation for continuous operations. Candidates should have a degree in computer science and 2–4 years of experience in technical support.

Qualifications

• 2–4 years of experience in technical support or a related field.
• In‑depth knowledge and hands‑on experience with VMware and Hyper‑V.
• Familiarity with change management processes.

Responsibilities

• Administer and maintain virtual infrastructure solutions.
• Design and deploy virtual environments based on business needs.
• Troubleshoot high availability and disaster recovery configurations.

Skills

VMware vSphere

Hyper‑V

Networking concepts

Troubleshooting

Technical documentation

Analytical skills

Education

Bachelor's degree in computer science or related field

Tools

vCenter

SCVMM

VeeamONE

Job description

Inbox is seeking a highly skilled and proactive Technical Support Specialist to manage and optimize our virtual infrastructure environment. This role will involve administering, designing, and deploying VMware and Hyper‑V products while ensuring the performance, availability, and reliability of both virtual and physical infrastructure. The ideal candidate will have extensive experience in managing virtual environments, troubleshooting complex issues, and maintaining documentation to support continuous operations.

Responsibilities

• Administer, configure, and maintain virtual infrastructure solutions using VMware and Hyper‑V products.
• Design, deploy, and optimize virtual environments based on business needs and capacity planning.
• Perform detailed performance tuning for both virtual and physical infrastructure.
• Conduct capacity planning and forecasting to ensure optimal resource utilization and scalability.
• Configure and manage Virtual Infrastructure High Availability (HA), Site Recovery Manager (SRM), Distributed Resource Scheduler (DRS), Resource Pools, Raw Device Mapping (RDM), vMotion, Storage vMotion, and MSCS.
• Troubleshoot and resolve issues related to high availability and disaster recovery configurations.
• Manage vSwitch, Dynamic vSwitch, port groups, security settings, and teaming configurations to ensure efficient networking within the virtual environment.
• Create and maintain accurate documentation, including SOPs, SLAs (Service Level Agreements), and change management logs.
• Ensure the smooth operation of virtual infrastructure on a 24/7 basis, responding to incidents and outages promptly.
• Provide first and second-line support for virtual infrastructure‑related incidents and elevate issues as necessary.

Qualifications

• Bachelor's degree in computer science or a related field.
• Minimum 2–4 years of experience in technical support or a related field.
• In‑depth knowledge and hands‑on experience with VMware vSphere, Hyper‑V, and related virtual infrastructure technologies.
• Strong understanding of networking concepts, including vSwitch, Dynamic vSwitch, and port group management.
• Proficiency in virtual machine migrations, vMotion, Storage vMotion, and HA/DR configurations.
• Experience with infrastructure monitoring tools such as vCenter, SCVMM, VeeamONE, or similar tools.
• Strong analytical and troubleshooting skills with the ability to resolve complex virtual infrastructure issues.
• Strong documentation skills for creating SOPs, technical documentation, and reports.
• Familiarity with change management processes and best practices.