Technical Support Specialist

Motive; Pakistan; On-site; PKR 8,513,000 - 14,189,000; Full time

Job summary

A tech company in fleet management is looking for a Technical Support Specialist to handle customer inquiries through various communication channels. The role involves analyzing support requests, improving processes, and collaborating with engineering to scale support functions. Applicants should possess excellent communication skills, empathy, and analytical abilities, along with a willingness to work in rotational shifts.

Qualifications

• Must be able to empathize with users.
• Strong analytical skills are essential.
• Excellent verbal and written communications skills required.
• Must have native or bilingual English proficiency.
• Willingness to work in rotational shifts.

Responsibilities

• Provide email, chat, and voice support during business hours.
• Analyze customer service requests and relay findings.
• Evaluate existing tools and work with engineering on solutions.

Skills

Empathy

Analytical skills

Verbal communication

Written communication

English skills

Comfortable with rotational shifts

Job description

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

As a Technical Support Specialist, you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via calls and emails, but will also have the opportunity to define Motive’s support processes and work with our team to develop and scale the Technical Support function.

What You'll Do:

• Email, Chat and Voice Support - Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
• System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What We're Looking For:

• Natural instinct to empathize with users
• Strong analytical skills
• Excellent verbal and written communications skills
• Native or bilingual spoken and written English skills
• Comfortable with rotational shifts

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Noticehere .

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Create a Job Alert

Interested in building your career at Motive? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Date of Birth *

MM/DD/YYYY (as listed on your CNIC)

Are you comfortable in rotational shifts? * Select...

Are you a student/ are you enrolled in any academics? * Select...

What about Motive makes it an appealing place to work? *

Pronouns Select...

Let Motive know what pronouns you use so we can address you correctly.

How did you hear about this opportunity? * Select...

Which one of the below is NOT a Motive product? * Select...

Please select Motive's Core Value from the below *

Own It

Work Hard, Play Hard

Build Trust

Do Whatever it Takes

Unlock Potential

Can you describe a situation where you successfully managed a challenging customer interaction? What approach did you take, and what was the result? *

What is the level of education that you have completed? Select...

What experience do you have with support tools and resolving software or hardware issues? *

Preferred First Name *

The use of a preferred name is a common practice among our team members in customer-facing roles. This helps make interactions with clients smoother. If you would like to use a different name for this purpose, please enter it here.
Your preferred name must begin with thefirst letter of your first name. This choice is permanent and cannot be changed after hire. If you do not wish to use a different name, enter your first name. Review the Employee Name Policy for more details.

CNIC Number *

Please use the following format to enter your CNIC number