Technical Support Specialist

Alpha-CX Intelligent Technology Co.LTD; Faisalabad; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A technology support company based in Faisalabad is seeking a Tech Support Specialist to join their team. The ideal candidate should have at least 6 months of customer support experience and be fluent in English. Responsibilities include handling live chats, emails, and inbound calls, as well as assisting customers with Amazon-related inquiries. The role offers a basic salary of 60 and a performance-based bonus.

Qualifications

• Minimum 6 months of technical/customer support experience.
• Strong understanding of Amazon seller return/warranty policies or willingness to learn.
• Knowledge of CRM tools like Udesk or Zendesk.

Responsibilities

• Handle live chat, email support, and inbound calls professionally.
• Assist customers with return and warranty inquiries related to Amazon.
• Use customer support platforms to manage tickets and documentation.

Skills

Fluent in English

Problem-solving skills

Customer support experience

Tools

Udesk

Zendesk

Job description

We are looking for a Tech Support Specialist to join our growing team. The ideal candidate is experienced, proactive, and confident in handling customers across multiple support channels.

Key Responsibilities

• Handle live chat, email support, and inbound calls professionally and efficiently.
• Assist customers with return and warranty inquiries, especially those related to Amazon seller policies.
• Use customer support platforms such as Udesk and Zendesk to manage tickets and maintain proper documentation.
• Provide clear, fluent, and customer-friendly English communication at all times.
• Meet daily/weekly performance KPIs and maintain quality standards.

Requirements

• Minimum 6 months of technical/customer support experience.
• Strong understanding of Amazon seller return/warranty policies (or willingness to learn quickly).
• Knowledge of Udesk, Zendesk, or similar CRM tools.
• Fluent in English, written and verbal.
• Strong problem-solving skills with a positive attitude.

Salary Package

• Basic Salary: 60
• Bonus: 20 (based on KPI performance)

How to Apply

If you’re interested, send your CV + a 60-second introduction video.

• Shortlisted candidates will be contacted for the next steps.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Human Resources Services