Tech Support & Process Excellence Associate

Accenture; Hyderabad City Taluka; On-site; PKR 500,000 - 700,000; Full time

Job summary

A global professional services firm in Pakistan is seeking a Business Advisory Associate to ensure operational excellence through non-voice support. The ideal candidate will have strong analytical and problem-solving skills, with 1 to 2 years of experience. Responsibilities include managing technical support tasks, raising tickets, and maintaining communication with customers. This position requires keen attention to detail and advanced English competency, offering a dynamic work environment.

Qualifications

• 1 to 2 years of experience in a relevant field.
• High attention to detail and commitment to accuracy.
• Mastery of customer communication is required.

Responsibilities

• Analyze and solve lower-complexity problems.
• Raise and manage support tickets efficiently.
• Expertly identify, diagnose, and resolve issues in technical systems.

Skills

Attention to detail

Analytical skills

Communication skills

Problem-solving skills

Proficient documentation

Customer communication

Team handling

Advanced English competency

Education

Any Graduation

Job description

A global professional services firm in Pakistan is seeking a Business Advisory Associate to ensure operational excellence through non-voice support. The ideal candidate will have strong analytical and problem-solving skills, with 1 to 2 years of experience. Responsibilities include managing technical support tasks, raising tickets, and maintaining communication with customers. This position requires keen attention to detail and advanced English competency, offering a dynamic work environment.