Tech Support Engineer: WMS/ERP, 99.9% Uptime, On-Call

FANATICS INC; Hyderabad City Taluka; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading sports merchandise company in Pakistan is seeking a Technical Support Specialist. The role involves providing technical support for critical systems and managing incident resolutions while collaborating with engineering teams. Candidates should have experience in SQL, programming, and troubleshooting. This position emphasizes strong communication skills and the capability to work in a fast-paced environment.

Qualifications

• 2-3+ years of experience managing a technical support or ticket queue.
• Proficiency in writing and troubleshooting complex SQL queries.
• Hands-on programming experience in languages such as GoLang or Python.

Responsibilities

• Provide direct technical support to Fulfillment Centers.
• Monitor, triage, and resolve support tickets urgently.
• Lead root cause analysis to eliminate systemic issues.

Skills

Incident management skills

Troubleshooting skills

Communication skills

SQL proficiency

Programming experience in object-oriented languages

Tools

Oracle

MS SQL

MySQL

Postgres

Tools for server management

Job description

A leading sports merchandise company in Pakistan is seeking a Technical Support Specialist. The role involves providing technical support for critical systems and managing incident resolutions while collaborating with engineering teams. Candidates should have experience in SQL, programming, and troubleshooting. This position emphasizes strong communication skills and the capability to work in a fast-paced environment.