System & Process Officer/Executive (Business Process Management)

ACE Money Transfer; Lahore; On-site; PKR 334,800 - 669,600; Full time

Job summary

ACE Money Transfer in Lahore is looking for a System & Process Executive responsible for managing and improving operational systems. The ideal candidate will aid in developing and implementing policies, ensuring efficient processes are maintained.

The position requires a Bachelor’s degree in a related field and prefers candidates with up to 2 years of experience. Strong communication and presentation skills are essential, and fresh graduates are encouraged to apply.

Qualifications

• Bachelor’s degree in business administration, Computer Science, or a related field.
• Up to 2 years of relevant work experience.
• Excellent communication skills, with a good command of presentation and report drafting.

Responsibilities

• Develop and implement processes to improve efficiency.
• Conduct audits of current processes for improvement.
• Train stakeholders on new processes for effective implementation.

Skills

Good communication skills

English language proficiency

Presentation skills

Critical thinking

Problem-solving skills

Education

Bachelor’s degree in business administration, Computer Science, or related field

Tools

MS Word

Excel

PowerPoint

Visio

Miro

Job description

About Us:

We are a dynamic and fast‑growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross‑Border Remittances. Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services such as digital payments, e‑wallets, electronic money issuance, prepaid cards, mobile top‑ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting‑edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user‑friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base. As we scale our EMI and remittance operations amid 2026’s fintech landscape marked by real‑time payments, embedded finance, blockchain integration, and sustainability initiatives, we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual‑regulated ecosystem.

Position Summary:

System & Process Executive is responsible for overseeing the day‑to‑day operations of the System and Process Department (SPD), ensuring effective management of organizational systems and processes. The role supports the System & Process Lead and involves developing and implementing policies and procedures in collaboration with stakeholder departments. Additionally, the System & Process Executive provides operational support to System & Process Department and other departments to help achieve the organization’s strategic objectives.

Responsibilities:

• Develop and implement processes, procedures, or methods to improve the efficiency of all business aspects.
• Ensure all regulations are followed and report any violations to the SPD Lead.
• Conduct audits of current processes to identify opportunities for improvement.
• Develop and modify policies, procedures, and protocols for new or existing programs, processes, and products (as assigned).
• Train stakeholders on the new process to ensure effective implementation.
• Analyze current processes and coordinate stakeholders and optimization/re‑engineer or modify as per best practices for their sign‑offs (as assigned).
• Communicate the process change to all affected parties.
• Automate the processes through developing and implementing systems.

Required Qualifications & Experience:

Education: Bachelor’s degree in business administration, Computer Science, or a related field.

Experience: Up to 2 years of relevant work experience. Fresh graduates with excellent communication skills, good command of presentation, report drafting, and policy writing are also encouraged to apply.

Behavioural Skills:

• Good communication skills
• English language proficiency (both written and spoken)
• Presentable
• Excellent presentation skills
• Team player
• Active & assertive
• Can‑do attitude
• Critical thinking & problem‑solving skills

Competencies:

• MS Word, Excel, PowerPoint, Visio, Draw.io, Miro, etc.
• Systems and platforms overview
• Experience working in automation processes via platforms & apps