Support Configuration Specialist

CTO 24/7 Pvt Ltd (A Stewart Company); Lahore; On-site; PKR 2,000,000 - 2,750,000; Full time

Job summary

CTO 24/7 Pvt Ltd is seeking a skilled Configuration Analyst to manage daily configuration requests and tasks using an application’s GUI. The ideal candidate will possess a strong background in SQL and C#, with at least 5 years of experience in development and configuration. You will be responsible for creating workflows, managing user accounts, and supporting integration setups. Strong communication and attention to detail are crucial. This is an excellent opportunity to contribute to technology services in Lahore.

Qualifications

• At least 5 years of experience in development and configuration.
• Experience with XML and electronic B2B integrations using XML files and APIs is a plus.
• Business Analyst or Quality Control experience is preferred.

Responsibilities

• Completing daily configuration requests from a ticketing system.
• Creating and modifying workflow tasks and user accounts.
• Testing new deployments and setups.

Skills

SQL

C#

Troubleshooting

Communication

Attention to Detail

Education

MS/BS in Computer Sciences

Job description

Primary

Completing daily configuration requests from a ticketing system.
Nearly all work will be done through the application’s GUI interface and training will be provided.

Daily tasks include but are not limited to:

Creating and Modifying various Workflow Tasks.
Adding, Removing and Modifying User/Customer/Subscriber Accounts.
Adding, Removing and Modifying Customer Accounts.
Pricing Configuration changes.
Taking care of Document Management (Modifying, Field Mapping, etc.).
Configuring new Products and Notes.
Working with technical support analyst to trouble a scenario through the application interface.
Integration Setup and troubleshooting.
Testing new deployments or new setups.
Working with project manager(s) and participating in project meetings to determine configuration needs

Job Specification

MS/BS in computer sciences or related field.
At least 5 years of experience in development and most importantly in Configuration.
Strong communication skills.
Strong Organization and Good Attention to Detail.
Ability to prioritize work load in order to meet deadlines / SLAs.
Effective Troubleshooting skills.
Fluent in SQL, ability to write ad hoc reports and complex queries.
Experience with C# programming language.
Business Analyst or Quality Control experience is preferred.
Experience with XML and electronic B2B integrations utilizing XML files and an API will be a plus.
Knowledge on Office / automation will be a plus.

Information Technology and Services - Lahore, Pakistan