Solution Engineer

ibex; Lahore; On-site; PKR 2,000,000 - 2,750,000; Full time

Job summary

A leading technology company in Lahore is seeking an AI Solutions Engineer to configure and deploy voice-based AI agents. The role involves collaborating with clients and stakeholders, translating requirements into technical actions, and refining conversation flows. Candidates should have a Bachelor's in Computer Science and experience in backend development with Python or Node.js. Strong communication skills are essential.

Qualifications

• 2+ years of experience in backend development.
• Experience working with RESTful APIs, Webhooks, and JSON/XML payloads.
• Exposure to prompt engineering or retrieval-augmented generation workflows.

Responsibilities

• Collaborate with technical and non-technical stakeholders.
• Translate customer requirements into clear technical actions.
• Define and refine agent personas and conversation flows.

Skills

Technical proficiency

Interpersonal skills

Communication skills

Education

Bachelors degree in Computer Science

Tools

Python

Node.js

RESTful APIs

Job description

Overview

ibex. is seeking a highly articulate and technically proficient AI Solutions Engineer to join our growing team. This role includes configuring and deploying voice-based AI agents using our existing platform, with a focus on backend/API integration and persona/context tailoring. This is a solution delivery position where you’ll act as a bridge between clients, conversational AI capabilities, and technical backends.

Responsibilities

• Ideal candidate must be comfortable collaborating with both technical and non-technical stakeholders
• Translate customer requirements into clear technical actions within the platform
• Strong interpersonal and communication skills
• Confident in interacting with clients and internal stakeholders
• Define and refine agent personas, conversation flows, and domain-specific contexts
• Write clean, maintainable, and well-tested code

Qualifications

• Bachelors degree in Computer Science
• 2+ years of experience in backend development, preferably with Python or Node.js
• Experience working with RESTful APIs, Webhooks, and JSON/XML payloads
• Exposure to prompt engineering or retrieval-augmented generation (RAG) workflows
• Knowledge of the SIP Technology high-level