Social Media Coordinator

IBEX Limited; Lahore; On-site; PKR 469,000 - 737,000; Full time

Benefits offered by this job

Medical Insurance

Permanent Employment Status

Provident Fund

Annual Leaves

Referral Bonus

Company Pick & Drop

Job summary

IBEX Limited in Lahore is seeking a Social Media Coordinator to manage customer inquiries across live chat, email, and social platforms, delivering accurate information and swift solutions. You will collaborate with other departments to resolve issues, build trust with customers, and help maintain a positive brand presence while meeting SLA targets.

Qualifications include English communication, analytical multitasking, and proficiency with MS Office, especially Excel; willingness to work in

Qualifications

• Excellent communication skills (English verbal and written).
• Analytical and multitasking skills.
• Online community management and customer service skills to strike the balance between publicity and stimulating direct discussion with potential and actual customers.
• Proficient with MS Office particularly MS Excel (Spreadsheet).
• Must be flexible to work in shifts.
• Graduate or above.

Responsibilities

• Answering customers’ inquiries via Chat, Email, and Social Media and providing the right information
• Answering or making transactions to customers to learn about and address their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued
• Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
• Building lasting relationships with clients and other team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed metrics while providing excellent consistent customer service
• Taking part in training and other learning opportunities to expand knowledge of the company and position
• Adhering to all company policies and procedures

Skills

Excellent communication

Analytical and multitasking

Online community management

MS Excel

Shift flexibility

MS Office

Education

Bachelor's degree or above

Job description

ibex. is looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. The Social Media Coordinator within the Operations department h andles customer inquiries via live chat and email, promptly answering customer queries. Provide knowledgeable help to customers and go the extra mile in providing the correct details of customer queries and complaints. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.

Job Description

• Answering customers’ inquiries via Chat, Email, and Social Media and providing the right information
• Answering or making transactions to customers to learn about and address their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued
• Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
• Building lasting relationships with clients and other team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed metrics while providing excellent consistent customer service
• Taking part in training and other learning opportunities to expand knowledge of the company and position
• Adhering to all company policies and procedures

Job Specifications

• Excellent communication skills (English verbal and written)
• Analytical and multitasking skills
• Online community management and customer service skills to strike the balance between publicity and stimulating direct discussion with potential and actual customers
• Proficient with MS Office particularly MS Excel (Spreadsheet)
• Must be flexible to work in shifts
• Graduate or above

• Medical
  Insurance
• Permanent
  Employment Status
• Provident
  Fund
• Annual
  Leaves
• Referral
  Bonus
• Company
  Pick & Drop

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